Front of House Operations Manager

2 weeks ago


London, Greater London, United Kingdom N Family Club Full time

About N Family Club

We are a leading provider of early years education in the UK, dedicated to delivering high-quality care and education to children. Our mission is to inspire big dreamers and big career movers, and to prepare children for the ever-changing modern world.

Job Summary

We are seeking a highly skilled and experienced Front of House Manager to join our team at N Family Club. As a key member of our nursery operations team, you will be responsible for ensuring the smooth day-to-day running of our nursery, providing exceptional customer service to our families, and contributing to the overall success of our business.

Key Responsibilities

  • Manage the front of house operations, including reception, admissions, and customer service
  • Supervise and support the nursery team to ensure high-quality care and education is delivered to children
  • Develop and implement strategies to improve customer satisfaction and retention
  • Collaborate with the management team to achieve business objectives and improve operational efficiency
  • Ensure compliance with regulatory requirements and company policies

Requirements

  • Proven experience in a similar role, preferably in the early years education sector
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Highly organized and able to prioritize tasks effectively


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