Front of House Operations Manager

6 days ago

London, Greater London, United Kingdom Search Full time
Job Description

Assistant Front of House Manager, Private Membership Club, Central London, up to £35,000

You will have a passion for providing exceptional service and understand the importance of hospitality within one of the most prestigious London private membership clubs. You will be responsible for the day-to-day operation of the club, building relationships with Members and all staff to enable smooth and efficient service. You will work closely and be supported by the Management team and report to the Head of Front of House.

Main Responsibilities:

  1. Manage a team of 5 Receptionists and train them on the new IT System.
  2. Foster seamless communication within the Front of House team to prioritize excellent service.
  3. Drive employee satisfaction and foster a positive work culture.
  4. Assess business needs and provide staffing solutions to mitigate risks.
  5. Conduct comprehensive departmental inductions and cross-training for new team members.
  6. Perform appraisals and facilitate team skill development.
  7. Ensure compliance with HR policies and procedures.
  8. Maximize room sales and revenue by coordinating with the Reservations Manager.
  9. Implement and review departmental policies and procedures.
  10. Foster effective interdepartmental communication and collaboration.
  11. Address challenges efficiently to maintain smooth operations.
  12. Cultivate positive guest relations and relay feedback for service enhancement.
  13. Maintain knowledge of local area attractions and events.
  14. Support business objectives and attend team meetings.
  15. Assume Night Manager duties when necessary.
  16. Act as Duty Manager and support Front of House operations.
  17. Lead the Front of House team in the absence of the Manager.

Self-Management:

  1. Adhere to the club rules, grooming standards, and attendance policies.
  2. Participate in training and development programs.
  3. Deliver exceptional customer service exceeding expectations.
  4. Build strong relationships with local organizations.
  5. Engage with customers and guests to understand their needs.
  6. Enhance guest experience through valuable recommendations and information.
  7. Comply with health, safety, and security protocols.
  8. Uphold corporate code of conduct and company culture.
  9. Perform additional tasks as directed by the line manager.
  10. Commit to ongoing training and personal development.
  11. Collaborate effectively within a diverse team.

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