Assistant Front of House Manager

4 weeks ago

South West London, London, United Kingdom The Sloane Club Full time

We have an exciting opportunity for a professional and enthusiastic Assistant Front of House Manager to join our team.

Reporting to the Front of House Manager, you will be responsible for the successful management of all the Front desk operations, working closely with Reservations and Membership teams.

The Ideal Candidate

  • Previous experience in a similar role
  • Good knowledge of reservations, sales, and Private Members Clubs
  • Demonstrates genuine passion in creating a personable, unique and memorable guest experience
  • Proactive with a hands-on approach
  • A natural, quick-thinking problem solver with attention to detail
  • Be creative, innovative and someone who constantly strives for continuous improvement
  • Ability to multi-task in a fast-paced environment
  • An excellent team player
  • A track record of motivating and developing team members to perform at their best
  • Possesses a positive, can-do attitude
  • Excellent spoken and written English language
  • Exceptional presentation

Main Responsibilities

  • Take ownership of the Front of House team in the absence of the Front of House Manager
  • Work closely with the Reservations Team Leader to maximise room revenue
  • Work closely with our Membership Secretary to ensure all enquiries are managed promptly
  • Promote the effective communication and flow of information within the Front of House team to ensure first-class service and recognition is at the forefront of everything we do
  • Assist with implementingand reviewingdepartmental policies and SOPs
  • Show flexibility in working Duty Manager shifts alongside Front of House duties
  • Display leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
  • Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department and hotel revenue opportunities

AMRT1_UKCT

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