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Reception Supervisor

2 months ago

South West London, London, United Kingdom Melia London Kensington Full time

The world is yours with Meli

Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About Meli London Kensington SW7 4PE

Member of Meli Collection, is an elegant boutique hotel accompanied by the most exquisite service and a refined air. Tradition and avant-garde in the purest English style, this city hotel with elegant rooms and suites fits in perfectly to the most select neighborhood in the city.

**Salary package: £29,120 plus service charge // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more**

Reception Supervisor

Mission: To supervise the daily shift on Reception, ensuring all Receptionists and Cashiers carry out all duties to the required standards and that all guests are attended to with the utmost courtesy.

Responsibilities will include, but are not limited to:

  • Observe and ensure that allstaff on duty are aware of the security, health and safety regulations.
  • Supervise and organise all staff on the duty shift, affording maximum desk coverage at all times. Ensure that all meal breaks are taken.
  • Ensure that all special requestsfor regular guests,VIP'sand groups are responded with guidance from the Reception Management team.
  • Make all staff on duty aware of the daily availability and overbooked situations if applicable.
  • Assist the Reception Management team in the implementation of new procedures and coordination of training.
  • Ensure thehotelscredit procedure isadhered to at all times, with guidance from the Reception Management team if required.
  • Keep in close contact with Housekeeping and Concierge throughout the shift to follow through on all special requests made.

What are we looking for?

Minimum 2 years of experience in a related activity

Fluency in English

Spanish knowledge would be a plus

Knowledge of the Operasystem.

The successful candidate must already have eligibility to work in the UK.


Because belonging to the great Meli family is being VIP

Competitive Salary

Holidays: 28 days holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus: £500 (subject to successfully completed 6 months probation)

Discounted dental and health cover with HSF

Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts: with Perks at Work

Pay Day Parties


At Meli we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meli Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be Very Inspiring People, follow us on:

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