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Seasonal Concierge Administrative Support Specialist

2 months ago

London, Greater London, United Kingdom Fortnum & Mason Full time

Position Overview:

This position requires close collaboration with the Concierge Management and Administration Team Leader within a compact team environment. The primary duties encompass delivering comprehensive reports to senior team members regarding daily operations and key performance indicators (KPIs).

Reporting Structure:

Reports directly to the Concierge – Administration Team Leader.

Key Interactions:

Engage with various stakeholders throughout the organization, including the Fortnum's Management Group and other business leaders. Responsible for generating administrative reports and facilitating communication with team members on significant issues.

Main Responsibilities:

  • Generate analytical reports on departmental KPIs, trends, and challenges.
  • Act as a super user for system processes.
  • Manage and distribute Zendesk emails, ensuring service level agreements (SLAs) are adhered to.
  • Coordinate and oversee the onboarding process for new users.
  • Conduct training sessions for seasonal team members.
  • Promote personal development by identifying further training requirements.
  • Enhance product knowledge and brand recognition.

Performance Metrics:

  • Precision of submitted reports.
  • Adherence to deadlines.
  • Completion rates for training attendance.
  • Solicit continuous feedback from managers, peers, and team members.

Team Dynamics:

  • Collaborate closely with management and team leaders on productivity and performance reporting.
  • Establish professional relationships at all organizational levels.
  • Work collaboratively as part of a team.
  • Communicate effectively and amicably.
  • Consistently engage with peers and foster relationships across the organization.

Candidate Profile (Experience/Skills/Technical Proficiency):

The ideal candidate should possess:

  • Proficient skills in Microsoft Office, particularly Excel.
  • Familiarity with tools and systems utilized in Sales and Customer Service departments, such as Zendesk and Microsoft D365.
  • Strong communication abilities, dependability, and multitasking skills.
  • A quick learner who thrives in a fast-paced environment.
  • An analytical mindset with data manipulation capabilities.
  • The capacity to work autonomously in a hybrid role.
  • Flexibility regarding work hours and shifts.

This role presents an opportunity to engage in a dynamic team environment, collaborating with diverse stakeholders. The successful candidate will be proactive, detail-oriented, and an effective team contributor.