Portfolio Retention Support Specialist

1 week ago


Basingstoke, Hampshire, United Kingdom KONE PLC Full time
Portfolio Retention Specialist Job Description

The Portfolio Retention Specialist plays a critical role in ensuring the success of our core 1 and core 2 maintenance customers. This includes handling customer inquiries via phone, supporting contract renegotiations, and collaborating with maintenance and operational teams.

Key Responsibilities:

  1. Taking care of customer inquiries and resolving issues in a timely manner
  2. Supporting contract renegotiations to meet customer needs
  3. Collaborating with maintenance and operational teams to deliver excellent service

Requirements:

  • Excellent communication and problem-solving skills
  • Able to work effectively in a team environment
  • Familiarity with customer relationship management principles

Salary Information:

A competitive salary range of $70,000 - $90,000 per year, commensurate with experience and qualifications.



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