Retention and Support Expert

1 week ago


Basingstoke, Hampshire, United Kingdom KONE PLC Full time
Key Responsibilities

The successful Portfolio Retention Specialist will be responsible for:

  1. Maintaining and growing existing customer relationships through proactive communication and issue resolution.
  2. Negotiating and renegotiating maintenance contracts to ensure customer satisfaction and retention.
  3. Collaborating with internal teams to identify opportunities for improving customer service and satisfaction.

The ideal candidate will have a strong understanding of customer needs and preferences, as well as excellent communication and negotiation skills.


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