Retention and Support Expert
1 week ago
The successful Portfolio Retention Specialist will be responsible for:
- Maintaining and growing existing customer relationships through proactive communication and issue resolution.
- Negotiating and renegotiating maintenance contracts to ensure customer satisfaction and retention.
- Collaborating with internal teams to identify opportunities for improving customer service and satisfaction.
The ideal candidate will have a strong understanding of customer needs and preferences, as well as excellent communication and negotiation skills.
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Retention Expert
2 weeks ago
Basingstoke, Hampshire, United Kingdom Tangent International Full timeRetention ExpertTangent International is looking for a skilled Retention Expert to join their team on a 12-month extendable contract based in Reading, UK.About the Role:Responsibilities include engaging in value-added customer conversations, proactively managing the renewals pipeline, and identifying potential risks.The ideal candidate will have a general...
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Commercial Breakdown Retention Expert
2 weeks ago
Basingstoke, Hampshire, United Kingdom Automobile Association Full timeWe are seeking an experienced Commercial Breakdown Retention Expert to join our team. In this role, you will be responsible for delivering insightful analysis that drives informed decision-making and enhances customer outcomes.Responsibilities:Produce regular and ad-hoc analysis to understand retention performance versus forecast, working alongside a second...
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Portfolio Retention Expert
14 hours ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeJob DescriptionThe Portfolio Retention Specialist role exists in KONE branch/region or central offices. The purpose of this role is to ensure proactive customer support by phone and maintaining core 1 and core 2 maintenance customers, ensuring that we respond to their requirements.This specialist supports the Supervisor in maintenance contract...
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Portfolio Retention Expert
1 week ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeJob DescriptionKONE PLC is seeking a highly skilled Portfolio Retention Specialist to join our team. As a Portfolio Retention Specialist, you will be responsible for taking care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them...
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Portfolio Retention Expert
4 weeks ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeAre you passionate about delivering exceptional customer care? Do you thrive in a dynamic environment where no two days are the same?About the RoleWe are seeking a highly motivated Portfolio Retention Specialist to join our team at KONE PLC. As a key member of our organization, you will be responsible for ensuring the satisfaction of our core 1 and core 2...
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Portfolio Retention Support Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timePortfolio Retention Specialist Job DescriptionThe Portfolio Retention Specialist plays a critical role in ensuring the success of our core 1 and core 2 maintenance customers. This includes handling customer inquiries via phone, supporting contract renegotiations, and collaborating with maintenance and operational teams.Key Responsibilities:Taking care of...
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Portfolio Retention Business Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeAbout the RoleThe Portfolio Retention Business Manager position is a key role within KONE's organization, based in one of our branch or central offices.This position focuses on supporting core 1 and core 2 maintenance customers, providing expert phone support and collaborating with Supervisors to ensure timely responses to customer requirements and proactive...
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Customer Retention Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeAbout the PositionThis role offers an exciting opportunity to join our team as a Customer Retention Manager. You will be responsible for developing and implementing strategies to retain existing customers and expand our customer base.Key ResponsibilitiesDevelop and execute customer retention strategies to drive revenue growth.Build and maintain strong...
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Customer Retention Associate
2 weeks ago
Basingstoke, Hampshire, United Kingdom KONE PLC Careers Full timeCustomer Retention AssociateKONE PLC Careers seeks a Customer Retention Associate to join their team. The estimated salary for this position is $65,000 - $85,000 per annum.About the Role:The Customer Retention Associate will play a crucial role in ensuring successful conversions with existing and new maintenance customers. This involves driving execution of...
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Customer Retention Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom Kone México Full timeAbout Us:Kone MéxicoWe are a leading company in the lift industry, committed to delivering exceptional service and quality products to our customers. Our team is dedicated to providing innovative solutions and excellent customer service.About the Role:This is an exciting opportunity for a skilled professional to join our team as a Portfolio Retention...
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Customer Retention Strategist
2 weeks ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeAbout the RoleThe Customer Retention Strategist position is located in KONE branch/region or central offices. The primary objective of this role is to provide exceptional customer service by handling core 1 and core 2 maintenance customers via phone calls, while supporting Supervisor maintenance contract renegotiations to ensure timely responses to their...
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Customer Retention Coordinator
16 hours ago
Basingstoke, Hampshire, United Kingdom Automobile Association Full timeWe are currently seeking a skilled Customer Retention Coordinator to join our team at the Automobile Association. This exciting opportunity comes with a salary of up-to £30,000 per annum, plus a bonus of up-to 10%, and requires working two days a week in the Cardiff office.About the Role:The ideal candidate will champion all things loyalty and build...
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Portfolio Retention Manager
1 day ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeJob DescriptionThe Portfolio Retention Specialist role at KONE exists in our branch or central offices. The primary purpose of this role is to ensure the successful maintenance of core 1 and core 2 customers by phone, supporting Supervisor contract renegotiations to meet customer requirements proactively.Key Responsibilities:Custome Retention and...
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Retention and Development Tutor
4 weeks ago
Basingstoke, Hampshire, United Kingdom Basingstoke College of Technology Full timeJob SummaryWe are seeking an experienced Education Support Specialist to join our team as a Retention and Progression Tutor at Basingstoke College of Technology.This role involves providing guidance and support to students to help them achieve their academic goals, focusing on attendance, punctuality, and progress towards attainment targets.As part of our...
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Customer Retention Lead
1 week ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeJob OverviewWe are seeking a highly skilled Portfolio Retention Specialist to join our team at KONE. This individual will play a critical role in maintaining and growing our customer base through effective communication, negotiation, and problem-solving skills.The successful candidate will have excellent customer service skills, a proven ability to work...
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Business Intelligence Developer
2 hours ago
Basingstoke, Hampshire, United Kingdom Automobile Association Full timeWe are seeking a talented Business Intelligence Developer to join our team as a Retention Analysis specialist. In this role, you will be responsible for delivering business-critical insights to inform commercial retention marketing strategies. You will develop and maintain complex datasets, design and implement data visualisations, and create interactive...
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Portfolio Retention Manager
1 week ago
Basingstoke, Hampshire, United Kingdom Kone México Full timePortfolio Retention SpecialistIn KONE México, we are seeking a skilled Portfolio Retention Specialist to join our team. This role is responsible for managing core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations.About the Role:The ideal candidate will have account management experience, proficient in...
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Diagnostics Solutions Expert
2 weeks ago
Basingstoke, Hampshire, United Kingdom Biomerieux Full timeAs a Diagnostics Solutions Expert at bioMérieux, you will play a vital role in ensuring the ongoing development of customer satisfaction, loyalty, and retention. Based in our Basingstoke office, you will provide world-class levels of service to our customers, contributing to a profitable customer service division. With a strong focus on organisation and...
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Information Governance Expert
1 month ago
Basingstoke, Hampshire, United Kingdom SLR Recruitment Full timeInformation Governance Expert RequiredSLR Recruitment is seeking an Information Governance Expert to join their team. The successful candidate will be responsible for implementing and maintaining effective document control processes, including managing document creation, distribution, and archiving, as well as producing reports on document control...
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Basingstoke, Hampshire, United Kingdom Expert Employment Full timeCompany Overview: Expert Employment offers a dynamic work environment where professionals can contribute to innovative projects and grow professionally.Salary: $80,000 - $110,000 per yearJob Description:Create new machinery designs and upgrade existing systems using CAD software.Perform complex component design and conduct root cause analysis of machinery...