Customer Retention Coordinator

3 days ago


Basingstoke, Hampshire, United Kingdom Automobile Association Full time

We are currently seeking a skilled Customer Retention Coordinator to join our team at the Automobile Association. This exciting opportunity comes with a salary of up-to £30,000 per annum, plus a bonus of up-to 10%, and requires working two days a week in the Cardiff office.

About the Role:

The ideal candidate will champion all things loyalty and build retention campaigns that deliver an outstanding customer experience. They will work across both Driving School brands, AA and BSM, as well as three core customer groups: driving instructor trainees, learner drivers, and franchisees. The successful candidate will also be responsible for creating and rolling out internal and customer-facing marketing materials, ensuring all teams have cohesive and up-to-date information.

Your Skills and Qualifications:

  • A passion for delivering exceptional customer experiences with a customer-centric approach
  • Proficiency in PowerPoint, Excel, and Word
  • Knowledge of retention marketing channels and data analysis skills
  • A bachelor's degree in brand, marketing, or communications (preferred)
  • Strong organisational skills and the ability to manage multiple projects and stakeholders comfortably

Benefits:

  • 25 days annual leave plus bank holidays + holiday buying scheme
  • Worksave pension scheme with up-to 7% employer contribution
  • Free AA breakdown membership from Day 1 plus 50% discount for family and friends
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays, and more
  • Company-funded life assurance
  • Diverse learning and development opportunities to support you to progress in your career
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family


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