Customer Retention Lead
1 week ago
We are seeking a highly skilled Portfolio Retention Specialist to join our team at KONE. This individual will play a critical role in maintaining and growing our customer base through effective communication, negotiation, and problem-solving skills.
The successful candidate will have excellent customer service skills, a proven ability to work under pressure, and a strong understanding of contract management principles. If you are a results-driven professional looking to make a meaningful impact, we encourage you to apply.
Key Responsibilities:
- Provide exceptional phone support to core 1 and core 2 maintenance customers
- Negotiate maintenance contracts with customers to ensure mutually beneficial agreements
- Collaborate with the Supervisor to identify opportunities for growth and implement strategies to achieve business objectives
- Support maintenance and operational teams to ensure seamless day-to-day operations
Salary: €60,000 - €80,000 per year, depending on experience.
-
Customer Retention Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom Kone México Full timeAbout Us:Kone MéxicoWe are a leading company in the lift industry, committed to delivering exceptional service and quality products to our customers. Our team is dedicated to providing innovative solutions and excellent customer service.About the Role:This is an exciting opportunity for a skilled professional to join our team as a Portfolio Retention...
-
Customer Retention Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeAbout the PositionThis role offers an exciting opportunity to join our team as a Customer Retention Manager. You will be responsible for developing and implementing strategies to retain existing customers and expand our customer base.Key ResponsibilitiesDevelop and execute customer retention strategies to drive revenue growth.Build and maintain strong...
-
Customer Retention Associate
2 weeks ago
Basingstoke, Hampshire, United Kingdom KONE PLC Careers Full timeCustomer Retention AssociateKONE PLC Careers seeks a Customer Retention Associate to join their team. The estimated salary for this position is $65,000 - $85,000 per annum.About the Role:The Customer Retention Associate will play a crucial role in ensuring successful conversions with existing and new maintenance customers. This involves driving execution of...
-
Customer Retention Specialist
1 month ago
Basingstoke, Hampshire, United Kingdom Kone México Full timeJob OverviewKONE México seeks a highly skilled Customer Retention Specialist to join our team. This role plays a crucial part in ensuring the success of our core 1 and core 2 maintenance customers.
-
Customer Retention Coordinator
15 hours ago
Basingstoke, Hampshire, United Kingdom Automobile Association Full timeWe are currently seeking a skilled Customer Retention Coordinator to join our team at the Automobile Association. This exciting opportunity comes with a salary of up-to £30,000 per annum, plus a bonus of up-to 10%, and requires working two days a week in the Cardiff office.About the Role:The ideal candidate will champion all things loyalty and build...
-
Customer Retention Strategist
2 weeks ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeAbout the RoleThe Customer Retention Strategist position is located in KONE branch/region or central offices. The primary objective of this role is to provide exceptional customer service by handling core 1 and core 2 maintenance customers via phone calls, while supporting Supervisor maintenance contract renegotiations to ensure timely responses to their...
-
Customer Retention and Sales Specialist
1 week ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeAbout the RoleWe are seeking a skilled Customer Retention and Sales Specialist to join our team at KONE PLC. This individual will be responsible for driving execution of individual sales plans, ensuring successful conversions with existing and new maintenance customers, and gathering information about market and competitors while interacting with...
-
Retention Expert
2 weeks ago
Basingstoke, Hampshire, United Kingdom Tangent International Full timeRetention ExpertTangent International is looking for a skilled Retention Expert to join their team on a 12-month extendable contract based in Reading, UK.About the Role:Responsibilities include engaging in value-added customer conversations, proactively managing the renewals pipeline, and identifying potential risks.The ideal candidate will have a general...
-
Retention and Support Expert
1 week ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeKey ResponsibilitiesThe successful Portfolio Retention Specialist will be responsible for:Maintaining and growing existing customer relationships through proactive communication and issue resolution.Negotiating and renegotiating maintenance contracts to ensure customer satisfaction and retention.Collaborating with internal teams to identify opportunities for...
-
Portfolio Retention Manager
1 day ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeJob DescriptionThe Portfolio Retention Specialist role at KONE exists in our branch or central offices. The primary purpose of this role is to ensure the successful maintenance of core 1 and core 2 customers by phone, supporting Supervisor contract renegotiations to meet customer requirements proactively.Key Responsibilities:Custome Retention and...
-
Portfolio Retention Expert
1 week ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeJob DescriptionKONE PLC is seeking a highly skilled Portfolio Retention Specialist to join our team. As a Portfolio Retention Specialist, you will be responsible for taking care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them...
-
Portfolio Retention Specialist
1 week ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeJob SummaryWe are seeking an experienced Portfolio Retention Specialist to join our team in the UK. As a key member of our sales team, you will be responsible for retaining and growing our existing customer base, with a focus on core 1 and 2 maintenance customers.
-
Portfolio Retention Expert
13 hours ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeJob DescriptionThe Portfolio Retention Specialist role exists in KONE branch/region or central offices. The purpose of this role is to ensure proactive customer support by phone and maintaining core 1 and core 2 maintenance customers, ensuring that we respond to their requirements.This specialist supports the Supervisor in maintenance contract...
-
Portfolio Retention Manager
1 week ago
Basingstoke, Hampshire, United Kingdom Kone México Full timePortfolio Retention SpecialistIn KONE México, we are seeking a skilled Portfolio Retention Specialist to join our team. This role is responsible for managing core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations.About the Role:The ideal candidate will have account management experience, proficient in...
-
Portfolio Retention Expert
4 weeks ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeAre you passionate about delivering exceptional customer care? Do you thrive in a dynamic environment where no two days are the same?About the RoleWe are seeking a highly motivated Portfolio Retention Specialist to join our team at KONE PLC. As a key member of our organization, you will be responsible for ensuring the satisfaction of our core 1 and core 2...
-
Portfolio Retention Support Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timePortfolio Retention Specialist Job DescriptionThe Portfolio Retention Specialist plays a critical role in ensuring the success of our core 1 and core 2 maintenance customers. This includes handling customer inquiries via phone, supporting contract renegotiations, and collaborating with maintenance and operational teams.Key Responsibilities:Taking care of...
-
Account Retention Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom Tangent International Full timeAbout the RoleWe are looking for a skilled Account Retention Specialist to join our team at Tangent International in Reading, UK. The estimated salary for this role is £50,000 - £60,000 per annum.Key Responsibilities:Deal with incoming customer inquiries and escalate complex issues.Proactively engage with customers to identify and address potential risks...
-
Portfolio Retention Business Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeAbout the RoleThe Portfolio Retention Business Manager position is a key role within KONE's organization, based in one of our branch or central offices.This position focuses on supporting core 1 and core 2 maintenance customers, providing expert phone support and collaborating with Supervisors to ensure timely responses to customer requirements and proactive...
-
Retention Sales Consultant
1 month ago
Basingstoke, Hampshire, United Kingdom Reassured Full timeAs a Retention Sales Consultant at Reassured, you will play a crucial role in ensuring the success of our business. Your primary responsibility will be to contact customers by telephone on receipt of notification of lapsed or cancelled policies and persuade them to renew their policies.To succeed in this role, you will need to have excellent communication...
-
Business Intelligence Developer
50 minutes ago
Basingstoke, Hampshire, United Kingdom Automobile Association Full timeWe are seeking a talented Business Intelligence Developer to join our team as a Retention Analysis specialist. In this role, you will be responsible for delivering business-critical insights to inform commercial retention marketing strategies. You will develop and maintain complex datasets, design and implement data visualisations, and create interactive...