Account Retention Specialist

2 days ago


Basingstoke, Hampshire, United Kingdom Tangent International Full time
About the Role

We are looking for a skilled Account Retention Specialist to join our team at Tangent International in Reading, UK. The estimated salary for this role is £50,000 - £60,000 per annum.

Key Responsibilities:

  1. Deal with incoming customer inquiries and escalate complex issues.
  2. Proactively engage with customers to identify and address potential risks and opportunities.
  3. Work closely with customers and local teams to resolve billing and contractual queries.
  4. Develop and execute strategies to grow customer relationships and revenue.
  5. Collaborate with global teams to drive business growth and customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a global team.
  • Strong analytical and problem-solving skills.
  • Fluent written and verbal communication in English and Dutch (mandatory).


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