Account Management Advisor

2 weeks ago


Basingstoke, Hampshire, United Kingdom SCG Full time

We are currently seeking an Account Management Advisor to join our Client Relations team at SCG. In this role, you will work closely with customers to understand their needs and develop strategies to retain them on a renewed contract.

Key responsibilities include triaging customer cases, sending 'Customer Leaving' letters, tracking balance of contract charges, and ensuring all services associated with the customer's account have been correctly ceased for billing.

You will also be responsible for managing credit control escalations, working with customers who fall into liquidation or administration, and arranging service retention fees for any stray services left behind.

A successful candidate will have excellent communication and presentation skills, be self-motivated and driven, and possess business acumen and entrepreneurial flair.

The salary for this position is around £25,000 per annum, plus bonuses, making it an attractive opportunity for those looking to advance their careers in customer service.



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