Digital Business Analyst

2 weeks ago

Chiswick, Greater London, United Kingdom Stratospherec Limited Full time

Digital Business Analyst Role

We are seeking a skilled Digital Business Analyst to join our team at Stratospherec Limited, a highly successful luxury travel company. As a Digital Business Analyst, you will form an essential part of our agile multidisciplinary development team, working 2 to 3 days a week at our beautiful office in South West London and collaborating with our award-winning team.

The ideal candidate will have previous experience in a Digital Business Analyst capacity with exposure to CRM platforms and implementation and support in CRMs such as Hubspot, Salesforce, Microsoft Dynamics, or similar. You will need to have a strong understanding of software development lifecycle (SDLC) and Agile methodologies, as well as the ability to collaborate with stakeholders to elicit business requirements and understand their needs.

Key Responsibilities

  • Develop detailed documentation including business requirements, functional specifications, and process maps.
  • Service desk/Help Desk experience in responding to business issues and queries.
  • Experience working with internal and external stakeholders.
  • Working closely with the QA function and ensuring requirements traceability.
  • Proficiency in CRM platforms such as Hubspot, Salesforce, Microsoft Dynamics, or similar.
  • Familiarity with database management, SQL, and data analysis tools.

What We Offer

As a Digital Business Analyst at Stratospherec Limited, you will have the opportunity to work with a highly successful company and luxury travel brand supported by its investment in the latest in cutting edge technology, which enables a seamless customer experience for its loyal and ever-growing customer base. You will also have the chance to customize CRM workflows, dashboards, and reports to meet user requirements, provide ongoing support and troubleshooting for CRM-related issues, and serve as the primary point of contact between IT and business units for CRM-related initiatives.

Requirements

  • Previous experience in a Digital Business Analyst capacity with exposure to CRM platforms and implementation and support in CRMs such as Hubspot, Salesforce, Microsoft Dynamics, or similar.
  • Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
  • Ability to collaborate with stakeholders to elicit business requirements and understand their needs.
  • Develop detailed documentation including business requirements, functional specifications, and process maps.
  • Service desk/Help Desk experience in responding to business issues and queries.
  • Experience working with internal and external stakeholders.
  • Working closely with the QA function and ensuring requirements traceability.
  • Proficiency in CRM platforms such as Hubspot, Salesforce, Microsoft Dynamics, or similar.
  • Familiarity with database management, SQL, and data analysis tools.

How to Apply

If you are a motivated and experienced Digital Business Analyst looking for a new challenge, please reach out with your CV and interview availability to find out more about this exciting opportunity.

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