Digital Business Analyst

4 weeks ago


Chiswick, Greater London, United Kingdom Stratospherec Limited Full time

Digital Business Analyst Opportunity

We are seeking a skilled Digital Business Analyst to join our team at Stratospherec Limited, a highly successful luxury travel company. As a Digital Business Analyst, you will form an essential part of our agile multidisciplinary development team, working 2 to 3 days a week at our beautiful office in South West London and collaborating with our award-winning team.

In this exciting role, you will work closely with our development team to implement and support CRM platforms such as Hubspot, Salesforce, and Microsoft Dynamics. You will also be responsible for ensuring our CRM solutions align with business strategies and enhance customer experiences.

Key Responsibilities

  • Collaborate with stakeholders to elicit business requirements and understand their needs.
  • Develop detailed documentation including business requirements, functional specifications, and process maps.
  • Provide ongoing support and troubleshooting for CRM-related issues.
  • Serve as the primary point of contact between IT and business units for CRM-related initiatives.

Requirements

  • Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
  • Ability to work with internal and external stakeholders.
  • Proficiency in CRM platforms such as Hubspot, Salesforce, and Microsoft Dynamics.
  • Familiarity with database management, SQL, and data analysis tools.

What We Offer

We offer a highly attractive benefits package, including a salary up to 60K DOE plus bens. If you have a passion for travel and previous experience of working for a luxury travel brand, we encourage you to apply for this exciting opportunity.



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