Claims Resolution Specialist

3 weeks ago


Cirencester, Gloucestershire, United Kingdom St. James's Place Full time
Key Responsibilities:

As a Claims Resolution Specialist at St. James's Place, you will be responsible for investigating and resolving individual client advice or product-related issues. This involves working closely with colleagues to review all evidence, including documentation and recollections of those involved, and ensuring that the company treats its clients fairly by reviewing cases equitably, effectively, and promptly.

Requirements:

You will have strong experience from a complaint handling or quality control role gained within the financial services industry. A good technical understanding of products, including life, pensions, and investments, as well as Trusts and all types of Tax, is also required. Excellent communication skills, both verbal and written, and the ability to make decisions and clearly document reasoning and action required are essential. Additionally, you will be able to stay calm under pressure, demonstrating effective time management, and the ability to react to changes as they present.

Benefits:

As a Claims Resolution Specialist, you will be entitled to a range of benefits, including private medical paid for by Company, meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness, and a non-Contributory Pension. You will also be entitled to 28 days holiday entitlement plus bank holidays, with the option to buy up to an additional 5 days holiday. Our hybrid working policy provides greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours.

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