Claims Resolution Specialist
3 weeks ago
As a Claims Resolution Specialist at St. James's Place, you will be responsible for investigating and resolving individual client advice or product-related issues. This involves working closely with colleagues to review all evidence, including documentation and recollections of those involved, and ensuring that the company treats its clients fairly by reviewing cases equitably, effectively, and promptly.
Requirements:
You will have strong experience from a complaint handling or quality control role gained within the financial services industry. A good technical understanding of products, including life, pensions, and investments, as well as Trusts and all types of Tax, is also required. Excellent communication skills, both verbal and written, and the ability to make decisions and clearly document reasoning and action required are essential. Additionally, you will be able to stay calm under pressure, demonstrating effective time management, and the ability to react to changes as they present.
Benefits:
As a Claims Resolution Specialist, you will be entitled to a range of benefits, including private medical paid for by Company, meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness, and a non-Contributory Pension. You will also be entitled to 28 days holiday entitlement plus bank holidays, with the option to buy up to an additional 5 days holiday. Our hybrid working policy provides greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours.
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Claims Resolution Specialist
4 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Claims Resolution SpecialistJob Summary:As a Claims Resolution Specialist at St. James's Place, you will play a critical role in ensuring that clients receive fair and effective resolutions to their product-related issues. Your primary responsibility will be to investigate and resolve individual client complaints, working closely with various...
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Claims Resolution Specialist
4 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Summary:We are seeking a skilled Claims Resolution Specialist to join our team at St. James's Place. As a Claims Resolution Specialist, you will be responsible for investigating and resolving individual client advice or product-related issues that may become complaints if no action is taken.Key Responsibilities:Investigate and resolve client complaints...
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Claims Specialist
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeKey ResponsibilitiesCollaborate closely with Business Assurance, Field, Actuarial, and other colleagues to investigate and resolve individual client advice or product-related issues, ensuring timely and effective resolution.Conduct thorough reviews of all evidence, including documentation and recollections, to ensure fairness and equity in case...
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Complaints Quality Assurance Specialist
3 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Complaints Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Complaints Quality Assurance Specialist to join our team at St. James's Place. As a Complaints Quality Assurance Specialist, you will play a critical role in ensuring that our complaints process is robust, effective, and aligned with industry standards.Key...
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Compensation Specialist
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