Technology Service Support Specialist
2 weeks ago
We are seeking a highly skilled Technology Service Support Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing service delivery across internal teams, managing incidents, and ensuring end-to-end service standards.
Key Responsibilities- Oversee service delivery across internal teams to ensure end-to-end service standards.
- Manage incidents, including priority incidents and associated communications.
- Manage escalations and complaints on behalf of the Technology Division.
- Manage projects into live support with the SJP Service Desk and other supporting areas.
- Conduct regular service reviews with the SJP Service Desk and other suppliers.
- Continual Improvement across key areas of support responsibility.
- Develop, review, document, and implement support processes.
- Design and deliver Management Information (MI) in support of the Service Management function.
- Chair and/or attend Problem Management related meetings.
- Develop and manage Knowledge in support of the Service Desk and SJP Business.
- Investigate the root cause of complex issues and escalate to the correct resolving team for timely resolution.
- General understanding of technical principles with an ability to understand the service management implications of new technologies.
- Good spreadsheet skills.
- Analytical, adaptable, and able to problem solve.
- Strong relationship-building skills.
- Resilient with an ability to work under pressure and effectively handle user escalation.
- IT Service Desk experience.
- A background in ITIL and IT Service Management.
- Knowledge of formal methodologies in IT service delivery, project, and change management.
- Experience of incident management principles.
- An understanding of data networking and Microsoft desktop products.
This role requires flexibility in approach, particularly in support of major incidents or business continuity events. Some travel to visit outsourced suppliers may also be required.
We offer a range of benefits, including private medical, meaningful protection benefits, a non-contributory pension, parental leave, and flexible working arrangements.
-
Technology Service Support Specialist
3 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob DescriptionWe are seeking a highly skilled Technology Service Support Coordinator to join our team at St. James's Place. The successful candidate will be responsible for overseeing service delivery across internal teams, managing incidents and escalations, and driving service improvement initiatives.Key ResponsibilitiesOversee service delivery across...
-
IT Service Management Specialist
3 weeks ago
Cirencester, Gloucestershire, United Kingdom Pure Human Resources Ltd Full timeJob DescriptionIT Service Management SpecialistOur client, iService Solutions, is a UK-based company that specializes in Service Management implementation on a global scale.We are seeking a skilled IT Service Management Specialist to join our team and contribute to the transformation of Service Management.Key Responsibilities:Implementing Service Management...
-
Behavioural Support Specialist
4 weeks ago
Cirencester, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Behavioural Support SpecialistHays Specialist Recruitment Limited is currently seeking a Behavioural Support Specialist to join our team in Cirencester. As a Behavioural Support Specialist, you will work closely with a pupil, providing personalised support in a 1:1 setting.Key Responsibilities:Preparing the classroom for lessons and maintaining a...
-
Behavioural Support Specialist
4 weeks ago
Cirencester, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Behavioural Support SpecialistHays Specialist Recruitment Limited is currently seeking a Behavioural Support Specialist to join our team in Cirencester. As a Behavioural Support Specialist, you will work closely with a pupil, providing personalised support in a 1:1 setting.Key Responsibilities:Preparing the classroom for lessons and maintaining a...
-
Technical Support Specialist
2 weeks ago
Cirencester, Gloucestershire, United Kingdom Siamo Recruitment a division of Siamo Group Full timeTechnical Support SpecialistAre you passionate about delivering exceptional customer service and resolving technical issues? We have an exciting opportunity for a Technical Support Specialist to join our client's IT Service Desk team in Cirencester. As a Technical Support Specialist, you will be the first point of contact for customers, providing timely and...
-
IT Service Management Specialist
2 weeks ago
Cirencester, Gloucestershire, United Kingdom Pure Human Resources Ltd Full timeJob DescriptionAt Pure Human Resources Ltd, we are seeking a highly skilled IT Service Management Specialist to join our team. The successful candidate will have a strong background in ITSM software implementation and a passion for workflow and technology.Key Responsibilities:Implementing ITSM software solutions for clientsProviding expert advice on workflow...
-
Behavioural Support Specialist
3 weeks ago
Cirencester, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a dedicated and compassionate Behavioural Support Specialist to join our team in Cirencester. As a key member of our education team, you will work closely with a pupil, providing personalized support in a 1:1 setting.Key ResponsibilitiesPrepare the classroom environment for lessons and maintain a safe and clean spaceProvide 1:1...
-
Academic Technology Specialist
4 days ago
Cirencester, Gloucestershire, United Kingdom Royal Agricultural University Full timeThe RoleWe are seeking a talented Academic Technologist to join our Learning Technology Team. As a key member of our team, you will provide technical and creative expertise in online and blended learning, including transnational education.You will design and develop digital resources to enhance teaching and learning, supporting the Learning Technologists in...
-
Security Systems Technical Support Specialist
3 weeks ago
Cirencester, Gloucestershire, United Kingdom Concept Resourcing Full timeJob Title: Security Systems Technical Support SpecialistJob Overview:We are seeking a skilled and experienced Security Systems Technical Support Specialist to join our team. The successful candidate will work across multiple disciplines, including Fire, Intruder, CCTV, and Access Control systems, providing technical support to our field engineers and valued...
-
Service Support Coordinator
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob DescriptionWe are seeking a highly skilled Service Support Coordinator to join our team at St. James's Place. The successful candidate will be responsible for overseeing service delivery across internal teams, ensuring end-to-end service standards are met.Key ResponsibilitiesManage priority incidents and associated communicationsEscalate and resolve...
-
Service Support Coordinator
4 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Service Support CoordinatorAs a Service Support Coordinator, you will play a key role in ensuring the delivery of high-quality service to our clients. Your primary responsibility will be to oversee the service across internal teams, ensuring that end-to-end service standards are met.Key Responsibilities:Manage priority incidents and associated...
-
Service Support Coordinator
4 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Service Support CoordinatorAs a Service Support Coordinator, you will play a key role in ensuring the delivery of high-quality service to our clients. Your primary responsibility will be to oversee the service across internal teams, ensuring that end-to-end service standards are met.Key Responsibilities:Manage priority incidents and associated...
-
Cybersecurity Support Specialist
2 months ago
Cirencester, Gloucestershire, United Kingdom TWX Full time £30,000 - £35,000Job Title: Information Technology Support Engineer TWX, a leading cybersecurity technology and service provider, is seeking a highly skilled Information Technology Support Engineer to join their expanding team. This role is crucial in managing and optimizing cybersecurity tools for customers, while also providing 2nd line IT support to internal staff.Key...
-
Cybersecurity Support Specialist
2 months ago
Cirencester, Gloucestershire, United Kingdom TWX Full time £30,000 - £35,000Job Title: Information Technology Support Engineer TWX, a leading cybersecurity technology and service provider, is seeking a highly skilled Information Technology Support Engineer to join their expanding team. This role is crucial in managing and optimizing cybersecurity tools for customers, while also providing 2nd line IT support to internal staff.Key...
-
Security Systems Technical Support Specialist
3 weeks ago
Cirencester, Gloucestershire, United Kingdom fish4.co - Jobboard Full timeJob Title: Security Systems Technical Support SpecialistSalary: £35,000 - £45,000 per annumLocation: CirencesterDepartment: Technical SupportReporting to: Technical Support ManagerWe are seeking a skilled and experienced Security Systems Technical Support Specialist to join our team. The successful candidate will work across multiple disciplines, including...
-
Software Implementation Specialist
3 weeks ago
Cirencester, Gloucestershire, United Kingdom Pure Human Resources Ltd Full timeJob Title: Software Implementation SpecialistJob Summary:We are seeking a skilled Software Implementation Specialist to join our team at Pure Human Resources Ltd. As a Software Implementation Specialist, you will be responsible for implementing IT Service Management solutions for clients and providing ongoing support and training.Key...
-
Design Technology Educator
4 weeks ago
Cirencester, Gloucestershire, United Kingdom Wayman Group Full timeDesign Technology Teacher OpportunityWe are seeking a highly skilled Design Technology Teacher to join our team at an Ofsted rated "Good" School. The successful candidate will be responsible for teaching Design Technology to KS3/4 students on a full-time basis.About the RoleThe ideal candidate will have a Design Technology related Degree and QTS or PGCE....
-
Design Technology Educator
4 weeks ago
Cirencester, Gloucestershire, United Kingdom Wayman Group Full timeDesign Technology Teacher OpportunityWe are seeking a highly skilled Design Technology Teacher to join our team at an Ofsted rated "Good" School. The successful candidate will be responsible for teaching Design Technology to KS3/4 students on a full-time basis.About the RoleThe ideal candidate will have a Design Technology related Degree and QTS or PGCE....
-
Design Technology Educator
1 month ago
Cirencester, Gloucestershire, United Kingdom Wayman Group Full timeDesign Technology Teacher OpportunityWe are seeking a highly skilled Design Technology Teacher to join our team at an Ofsted rated "Good" School in Cirencester. The successful candidate will be responsible for teaching Design Technology to Key Stage 3 and 4 students.About the RoleThis is a full-time permanent position, offering a competitive salary paid to...
-
Design Technology Educator
1 month ago
Cirencester, Gloucestershire, United Kingdom Wayman Group Full timeDesign Technology Teacher OpportunityWe are seeking a highly skilled Design Technology Teacher to join our team at an Ofsted rated "Good" School in Cirencester. The successful candidate will be responsible for teaching Design Technology to Key Stage 3 and 4 students.About the RoleThis is a full-time permanent position, offering a competitive salary paid to...