Senior Administrator

4 months ago

Cirencester, United Kingdom St. James's Place Full time

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

**Location**: Cirencester Office

**Workplace Type**: Hybrid

**Employment Type**:Permanent

**Seniority**:Associate

We are looking for a proactive and dedicated Product Specialist to join our Client Services Division. This role is a pivotal to the ongoing improvement and development of our Product Teams focus areas.

The main purpose of the role is to support the resolution of client complaints, discretion requests, and incidents. The role holder will also be closer to the broader product proposition to give insights gained to support administration process improvement.

If you are a client focused professional with a keen interest in financial services, we would love you hear from you

**What you’ll be doing?**
- Responsible for reviewing and responding to discretion aligned to the relevant Product Team.
- Ensuring that any discretions agreed remain within the appropriate regulatory framework and within autonomy limits.
- Ensuring improvements are recorded, referred and progression is monitored through to implementation.
- Supporting the ‘executive’ cases referred by senior management including drafting appropriate acknowledgment (if required), referring to the appropriate business area for resolution, and updating the Partner where required.
- Providing mentoring to administration colleagues in relation to complaints and discretions where required.
- Ensuring relevant information is recorded on Salesforce.

**Who are we looking for?**
- Someone who can understand relationships and structure within SJP and our Admin Centres.
- A good understanding of head office functions and able to direct queries to the relevant areas.
- Ability to look for opportunities to go above and beyond, including the ability to communicate optimally to individuals around the business.
- Ability to report and understand MI and to use this in combination with process knowledge to identify potential improvements.
- Capable of creating and presenting information, process suggestions, MI and reports.
- Good interpersonal and communication skills.

**What's in it for you?**
- Private Medical - up to family cover paid for by Company
- via BUPA.*
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
- Non-Contributory Pension - 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave - 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
- Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)

**Flexible Working**
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation

**What's next?**

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

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