Junior Servicenow Administrator

6 months ago

Cirencester, United Kingdom St. James's Place Full time

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

**Location**: Cirencester Office

**Workplace Type**: Hybrid

**Employment Type**:Permanent

**Seniority**:Associate

We are seeking a passionate and proactive Junior ServiceNow Administrator to join the IT Service Management Team at St James’s Place. As a ServiceNow Administrator the main purpose of the role is to work in the ServiceNow Practice team to help administer and manage solutions developed on the ServiceNow Platform.

You will work in the team to ensure that the business readiness activities including, development, testing, and user training are delivered efficiently before solutions are put into production.

If you are an IT professional with a keen interest in ServiceNow, we would love to hear from you.

**What you’ll be doing?**
- You will work in the ServiceNow Practice team to administer and develop the solutions on the ServiceNow platform.
- Supporting the ServiceNow practice team during Platform Upgrades, ensuring that all the services are fully functional on all available environments after the upgrade.
- Facilitation of MI & Reporting Outputs for Technology Operations teams.
- Supporting and coordinating the ongoing demand for training and knowledge share of the ServiceNow platform solutions.
- Managing and contributing to the Service Catalog, user & group administration, and configuring record categorisation.

**Who are we looking for?**
- Basic understanding of the ServiceNow Platform.
- Awareness of concepts regarding tables, tasks, data sources and dependencies.
- Experience supporting workshops and partners with the ability to work independently.
- Exposure to working using Agile working environment.
- Knowledge of ITIL/Service Management/IT Operations or experience in Application support.
- ServiceNow Certified Administration is desirable

**What's in it for you?**
- Private Medical - up to family cover paid for by Company
- via BUPA.*
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
- Non-Contributory Pension - 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave - 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
- Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)

**Flexible Working**
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation

**Reasonable Adjustments**

**What's next?**

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

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