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IT Support Coordinator

1 month ago

Cirencester, Gloucestershire, United Kingdom myGwork Full time

This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We have a fantastic 6-month opportunity for an IT Support Coordinator to join our Unified Communications Team. This dedicated team offers service and support to our employees and Partnership with variety of communication Services, like Zoom and Microsoft Teams.

Who are we looking for:

We are looking for an enthusiastic person with a willing, can do approach to work. Providing phenomenal customer service is your number one priority where you are happy to work within a team of people trying to deliver collective goals. You will be confident in speaking and communicating at a variety of levels and be sociable and empathetic to our community.

Responsibilities:
  • Deliver a high level of customer services to the end user
  • Administration and support of our telephony, contact centre and audiovisual conferencing solutions.
  • Handle and solve issues to resolution, collaborating closely with other team members and third parties and ensuring end user is kept up to date.
  • Liaise with external third-parties
  • Assist with or lead projects and contribute to multi-functional location-based projects.
  • To provide support ensuring audio-visual hardware remains operational and available
  • Build and maintain relationships with other areas of the business and external third parties (Service Providers & Suppliers).
  • Willingness to travel to SJP Locations on ad-hoc occasions for face to face support or location specific project work
Special Requirements:

While no formal qualifications are required to be successful demonstrable knowledge and/or experience in the below will hold a distinct advantage

  • Experience administering and supporting IT systems
  • Experience using ticketing systems (e.g. ServiceNow)
  • Microsoft product suite (Word, Excel, Outlook)
  • Demonstrate a keen interest in IT support