IT Service Desk Specialist

5 days ago


Cirencester, Gloucestershire, United Kingdom Siamo Recruitment a division of Siamo Group Full time
  1. Siamo Recruitment, a division of Siamo Group, is working in collaboration with a leading IT company based in Cirencester to fill the position of 1st Line Support Executive.

  2. This company has over 20 years of experience and is a renowned leader in the field of IT.

  3. They take pride in their professional and collaborative approach to providing their customers with the best-in-service experience.

  4. The 1st Line Support Executive will become the face of the business, actively building rapport with customers and resolving their queries.

  5. The role involves working on first-line queries on a 'one call' basis, including password and system resets, hardware-related faults and queries, desktop and app support, and new user profile creation.

  6. The successful candidate will also assist with some second-line queries, escalating these where necessary.

  7. Key responsibilities include new equipment and peripheral installation, conducting software and data backups, report writing, managing cases via the NetSuite ERP Platform, utilizing skills and knowledge to assist customers with case resolution and monitoring case escalations, meeting set KPIs, and reporting and liaising with resellers and their end users.

  8. The ideal candidate will have proven IT support experience, an understanding of Windows desktop operating systems and applications, and excellent communication skills internally and externally with clientele.

  9. The role offers excellent career development opportunities, a competitive salary, and a range of benefits including 25 days' annual leave, annual bank holidays, free lunches, a company bonus scheme, regular staff events, private medical insurance, free onsite parking, and an above-statutory pension scheme.

  10. The working pattern for this role is Wednesday to Sunday, 11:30am to 20:00pm or 13:30pm to 22:00pm.

  11. Commutable locations include Swindon, Malmesbury, Cirencester, Gloucester, Stroud, and Stonehouse.


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