Technical Service Delivery Lead
3 weeks ago
- Oversee the delivery of services across internal teams to ensure end-to-end service standards.
- Manage priority incidents and associated communications effectively.
- Escalate and resolve complaints on behalf of the Technology Division.
- Lead the management of projects into live support with the SJP Service Desk and other supporting areas.
- Conduct regular service reviews with the SJP Service Desk and other suppliers.
- Prioritize continual improvement across key areas of support responsibility.
- Develop, review, and implement support processes.
- Design and deliver Management Information (MI) for the Service Management function.
- Chair and/or attend Problem Management meetings.
- Develop and manage Knowledge in support of the Service Desk and SJP Business.
- Investigate complex issues, escalating to the correct resolving team for timely resolution.
- Produce regular service reporting, including key risks.
- General understanding of technical principles with an ability to understand service management implications.
- Good spreadsheet skills.
- Strong analytical and problem-solving abilities.
- Excellent relationship-building skills.
- Resilience with an ability to work under pressure and handle user escalation.
- IT Service Desk experience.
- A background in ITIL and IT Service Management.
- Knowledge of formal methodologies in IT service delivery, project, and change management.
- Experience of incident management principles.
- Understanding of data networking and Microsoft desktop products.
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Technical Team Lead
4 weeks ago
Cirencester, Gloucestershire, United Kingdom Jacobs Full timeAt Jacobs, we're seeking a highly motivated Technical Team Lead to join our Waste Management Consultancy business. As a key member of our team, you'll be responsible for delivering technical expertise and leading a team of related disciplines. Your impact will be felt across our business, as you grow our capabilities and develop innovative solutions for our...
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Service Delivery Coordinator
4 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob DescriptionWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing the delivery of high-quality services to our internal teams.Key ResponsibilitiesManage and resolve priority incidents and associated communications in a timely and...
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Service Delivery Operations Manager
3 weeks ago
Cirencester, Gloucestershire, United Kingdom Arcus FM Full timeArcus FM is seeking a highly skilled Service Delivery Operations Manager to oversee the management of a key account, ensuring excellent customer service in delivering against contract SLAs and commercial arrangements.Key ResponsibilitiesAct as the primary point of contact for the contract, building and maintaining strong relationships with the client...
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Technical Lead
3 weeks ago
Cirencester, Gloucestershire, United Kingdom Wayman Group Full timeAbout the Role:As a Technical Lead - Software Development, you will be responsible for leading a team of software engineers in the design and development of our cutting-edge technology. With a strong background in software development, you will oversee the entire development process, from conceptualization to deployment.Key Responsibilities:Lead a team of...
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Delivery Services Representative
15 hours ago
Cirencester, Gloucestershire, United Kingdom Piranha Parcels Limited Full timeKey ResponsibilitiesMaintain a safety-first approach and comply with expected PPE standardsProvide excellent customer service at all times, polite and professional in dealings with customers, colleagues, and warehouse staffLoading vans with daily parcels and navigating through GPS technology to locate correct delivery locationsBenefits£14.75 per hour...
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Microsoft Service Delivery Manager
3 weeks ago
Cirencester, Gloucestershire, United Kingdom Arcus FM Limited. Full timeArcus FM Limited is currently seeking a Service Delivery Manager to oversee the management of key accounts, ensuring excellent customer service through the delivery of services in compliance with contract SLA's and commercial arrangements.ResponsibilitiesAct as the primary point of contact for the contract, building strong relationships with the client...
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Mechanical Service Technician
12 hours ago
Cirencester, Gloucestershire, United Kingdom Rise Technical Recruitment Limited Full timeAbout Rise Technical Recruitment LimitedWe are a rapidly expanding company specialising in recruitment solutions for the technical industry. Our mission is to connect top talent with exciting job opportunities that drive innovation and growth.We are currently seeking a skilled Landscaping Equipment Engineer to join our team in Cirencester. This role offers a...
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IT Project Lead
1 day ago
Cirencester, Gloucestershire, United Kingdom Havas Helia Ltd Full timeHavas Helia Ltd is a leading provider of digital marketing services, and we're looking for an experienced Technical Project Manager to join our team.The estimated salary for this position is between £55,000 and £75,000 per annum, depending on experience.About the JobYou will be responsible for managing the development and delivery of digital interactive...
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Technical Expert for Financial Services
3 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeWe are seeking an experienced Technical Expert to join our Technology Operations Development & Projects Team. The ideal candidate will have a strong background in technical design and analysis, with a keen interest in financial services.The Technical Expert will work closely with our engineering teams and internal stakeholders to ensure a quality end-to-end...
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Tesco Customer Service Delivery Driver
3 weeks ago
Cirencester, Gloucestershire, United Kingdom Tesco Full timeAbout this role:Tesco is seeking a Customer Delivery Driver to join our team. As a key part of our customer-facing team, you will be responsible for delivering great customer experiences every day.Key responsibilities:Deliver customer shopping trips with a smile, ensuring high levels of customer satisfaction.Provide excellent customer service, responding to...
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Agricultural Machinery Service Technician
5 days ago
Cirencester, Gloucestershire, United Kingdom Rise Technical Recruitment Limited Full timeJob Description:Rise Technical Recruitment Limited is seeking an experienced Agricultural Machinery Service Technician to join their team in the South West of England.About the Role:The successful candidate will be responsible for carrying out maintenance and repairs on ground care machinery and equipment, working primarily from a home-based location with...
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Senior Engineering Technical Lead
2 days ago
Cirencester, Gloucestershire, United Kingdom Siamo Group Ltd Full timeJob DescriptionWe are working with a leading engineering firm based in the heart of the Cotswolds. This role supports the growth of our client by continuously improving engineering capabilities, operational efficiency, and customer service.Key Responsibilities:NPI review and managementFront-end engineering, including drawing review and EC...The successful...
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Ground Care Service Specialist
2 days ago
Cirencester, Gloucestershire, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a skilled Ground Care Service Engineer to join our team. This opportunity offers a challenging and rewarding role within a rapidly expanding organization.Key Responsibilities:Provide mechanical support for ground care equipment.Collaborate with internal teams to deliver exceptional service.Develop and maintain...
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Technical Expert
1 month ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Technical ExpertAbout the Role:We are seeking a highly skilled Technical Expert to join our team at St. James's Place. As a Technical Expert, you will be responsible for providing technical expertise to colleagues within the Client Liaison division in responding to and learning from clients' complaints about advice, Partner-service or...
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Technical Project Manager
4 weeks ago
Cirencester, Gloucestershire, United Kingdom Havas Helia Ltd Full timeAbout the RoleWe are seeking a highly skilled Technical Project Manager to join our Havas Helia Technology team. As a key member of our team, you will be responsible for managing the development and delivery of Digital Interactive Marketing Technology-based projects to our clients.Key ResponsibilitiesManage projects from initiation to delivery, ensuring they...
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Senior Grounds Equipment Technician
7 days ago
Cirencester, Gloucestershire, United Kingdom Rise Technical Recruitment Full timeJob OverviewRise Technical Recruitment is a leading recruitment agency specializing in technical roles, and we are currently seeking a skilled Machinery Service Engineer to join our clients' team.This exciting opportunity involves servicing and maintaining ground care machinery and equipment in various locations throughout the Cirencester, Cheltenham,...
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Service Delivery Expert
6 days ago
Cirencester, Gloucestershire, United Kingdom Arcus FM Limited. Full timeJob OverviewArcus FM Limited is seeking a highly skilled Service Delivery Expert to join their team. The successful candidate will be responsible for overseeing the management of a key account, including operational field teams and supply chain, to ensure excellent customer service in delivering against contract SLAs and commercial arrangements.
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IT Service Management Specialist
4 weeks ago
Cirencester, Gloucestershire, United Kingdom Pure Human Resources Full timeITSM Software Consultant RoleWe are seeking a skilled ITSM Software Consultant to join our team at Pure Human Resources. The ideal candidate will have experience in Service Management implementation and a passion for workflow and technology.Key Responsibilities:Work closely with customers to understand their needs and build strong relationships.Propose...
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Nuclear Safety Engineer
2 weeks ago
Cirencester, Gloucestershire, United Kingdom Jacobs Full timeUnlock Your Career Potential with JacobsAbout the OpportunityWe are currently recruiting a Nuclear Safety Engineer to join our Safety Case team within our decommissioning and radioactive waste management business. As a key member of our team, you will be responsible for providing nuclear safety case support through the full lifecycle, including hazard...
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Technical Project Manager
4 weeks ago
Cirencester, Gloucestershire, United Kingdom Havas Helia Ltd Full timeAbout the RoleWe are seeking a highly skilled Technical Project Manager to join our Havas Helia Technology team. As a key member of our team, you will be responsible for managing the development and delivery of Digital Interactive Marketing Technology-based projects to our clients.Key ResponsibilitiesManage projects from initiation to delivery, ensuring they...