Technical Service Delivery Lead
7 days ago
- Oversee the delivery of services across internal teams to ensure end-to-end service standards.
- Manage priority incidents and associated communications effectively.
- Escalate and resolve complaints on behalf of the Technology Division.
- Lead the management of projects into live support with the SJP Service Desk and other supporting areas.
- Conduct regular service reviews with the SJP Service Desk and other suppliers.
- Prioritize continual improvement across key areas of support responsibility.
- Develop, review, and implement support processes.
- Design and deliver Management Information (MI) for the Service Management function.
- Chair and/or attend Problem Management meetings.
- Develop and manage Knowledge in support of the Service Desk and SJP Business.
- Investigate complex issues, escalating to the correct resolving team for timely resolution.
- Produce regular service reporting, including key risks.
- General understanding of technical principles with an ability to understand service management implications.
- Good spreadsheet skills.
- Strong analytical and problem-solving abilities.
- Excellent relationship-building skills.
- Resilience with an ability to work under pressure and handle user escalation.
- IT Service Desk experience.
- A background in ITIL and IT Service Management.
- Knowledge of formal methodologies in IT service delivery, project, and change management.
- Experience of incident management principles.
- Understanding of data networking and Microsoft desktop products.
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Technical Team Lead
2 weeks ago
Cirencester, Gloucestershire, United Kingdom Jacobs Full timeAt Jacobs, we're seeking a highly motivated Technical Team Lead to join our Waste Management Consultancy business. As a key member of our team, you'll be responsible for delivering technical expertise and leading a team of related disciplines. Your impact will be felt across our business, as you grow our capabilities and develop innovative solutions for our...
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Service Delivery Coordinator
4 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing the delivery of high-quality services to our internal teams and stakeholders.Key ResponsibilitiesManage and coordinate the delivery of services across internal teams to...
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Service Delivery Coordinator
4 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing the delivery of high-quality services to our internal teams and stakeholders.Key ResponsibilitiesManage and coordinate the delivery of services across internal teams to...
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Service Delivery Coordinator
1 month ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing the delivery of high-quality services to our internal teams and stakeholders.Key ResponsibilitiesManage and coordinate the delivery of services across internal teams to...
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Service Delivery Coordinator
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob DescriptionWe are seeking a highly skilled Service Delivery Coordinator to join our team at St. James's Place. As a key member of our operational team, you will be responsible for overseeing the delivery of high-quality services to our internal teams.Key ResponsibilitiesManage and resolve priority incidents and associated communications in a timely and...
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Service Delivery Coordinator
1 month ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Technology Service Support CoordinatorJoin our team as a Technology Service Support Coordinator and play a key role in ensuring the delivery of exceptional service to our clients.Key Responsibilities:Oversee the delivery of service across internal teams to ensure end-to-end service standards are met.Manage priority incidents and associated...
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Service Delivery Coordinator
1 month ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Technology Service Support CoordinatorJoin our team as a Technology Service Support Coordinator and play a key role in ensuring the delivery of exceptional service to our clients.Key Responsibilities:Oversee the delivery of service across internal teams to ensure end-to-end service standards are met.Manage priority incidents and associated...
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Service Delivery Operations Manager
2 weeks ago
Cirencester, Gloucestershire, United Kingdom Arcus FM Full timeArcus FM is seeking a highly skilled Service Delivery Operations Manager to oversee the management of a key account, ensuring excellent customer service in delivering against contract SLAs and commercial arrangements.Key ResponsibilitiesAct as the primary point of contact for the contract, building and maintaining strong relationships with the client...
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Technical Lead
1 week ago
Cirencester, Gloucestershire, United Kingdom Wayman Group Full timeAbout the Role:As a Technical Lead - Software Development, you will be responsible for leading a team of software engineers in the design and development of our cutting-edge technology. With a strong background in software development, you will oversee the entire development process, from conceptualization to deployment.Key Responsibilities:Lead a team of...
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Microsoft Service Delivery Manager
1 week ago
Cirencester, Gloucestershire, United Kingdom Arcus FM Limited. Full timeArcus FM Limited is currently seeking a Service Delivery Manager to oversee the management of key accounts, ensuring excellent customer service through the delivery of services in compliance with contract SLA's and commercial arrangements.ResponsibilitiesAct as the primary point of contact for the contract, building strong relationships with the client...
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Technical Project Manager
3 weeks ago
Cirencester, Gloucestershire, United Kingdom Havas Helia Ltd Full timeAbout the RoleWe are seeking a highly skilled Technical Project Manager to join our team at Havas Helia Ltd. As a key member of our Technology team, you will be responsible for managing the development and delivery of Digital Interactive Marketing Technology-based projects to our clients.Key ResponsibilitiesManage the development and delivery of digital...
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Technical Expert for Financial Services
2 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeWe are seeking an experienced Technical Expert to join our Technology Operations Development & Projects Team. The ideal candidate will have a strong background in technical design and analysis, with a keen interest in financial services.The Technical Expert will work closely with our engineering teams and internal stakeholders to ensure a quality end-to-end...
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Technical Project Manager
2 months ago
Cirencester, Gloucestershire, United Kingdom Havas Helia Ltd Full timeAbout the RoleWe are seeking a highly skilled Technical Project Manager to join our team at Havas Helia Ltd. As a Technical Project Manager, you will be responsible for managing the development and delivery of digital interactive marketing technology-based projects to our clients.Key ResponsibilitiesManage the development and delivery of digital interactive...
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Technical Project Manager
2 months ago
Cirencester, Gloucestershire, United Kingdom Havas Helia Ltd Full timeAbout the RoleWe are seeking a highly skilled Technical Project Manager to join our team at Havas Helia Ltd. As a Technical Project Manager, you will be responsible for managing the development and delivery of digital interactive marketing technology-based projects to our clients.Key ResponsibilitiesManage the development and delivery of digital interactive...
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Tesco Customer Service Delivery Driver
2 weeks ago
Cirencester, Gloucestershire, United Kingdom Tesco Full timeAbout this role:Tesco is seeking a Customer Delivery Driver to join our team. As a key part of our customer-facing team, you will be responsible for delivering great customer experiences every day.Key responsibilities:Deliver customer shopping trips with a smile, ensuring high levels of customer satisfaction.Provide excellent customer service, responding to...
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Software Engineering Lead
4 weeks ago
Cirencester, Gloucestershire, United Kingdom ZipRecruiter Full timeSoftware Engineering Lead OpportunityTadworth, 3 days office based£75-85k pa + benefitsWe are seeking a highly skilled Software Engineering Lead to coach and inspire a team of talented Software Engineers.As a key member of our team, you will:Implement efficient working processes to empower the team and lead to effective deliveryDevelop close working...
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Software Engineering Lead
4 weeks ago
Cirencester, Gloucestershire, United Kingdom ZipRecruiter Full timeSoftware Engineering Lead OpportunityTadworth, 3 days office based£75-85k pa + benefitsWe are seeking a highly skilled Software Engineering Lead to coach and inspire a team of talented Software Engineers.As a key member of our team, you will:Implement efficient working processes to empower the team and lead to effective deliveryDevelop close working...
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IT Service Management Specialist
3 weeks ago
Cirencester, Gloucestershire, United Kingdom Pure Human Resources Ltd Full timeITSM Software ConsultantAre you a skilled IT professional looking for a new challenge? We have an exciting opportunity for a talented ITSM Software Consultant to join our client, iService Solutions.About the RoleAs an ITSM Software Consultant, you will work closely with customers to understand their needs and deliver best-practice solutions to their business...
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Technical Expert
3 weeks ago
Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeJob Title: Technical ExpertAbout the Role:We are seeking a highly skilled Technical Expert to join our team at St. James's Place. As a Technical Expert, you will be responsible for providing technical expertise to colleagues within the Client Liaison division in responding to and learning from clients' complaints about advice, Partner-service or...
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Senior Technical Architect
3 weeks ago
Cirencester, Gloucestershire, United Kingdom A1people Full timeJob OverviewWe are seeking a highly skilled Senior Technical Architect to join our team at A1people. The ideal candidate will have a strong background in architecture and experience working on high-end residential projects throughout rural England.Key ResponsibilitiesDesign and develop technical solutions for architectural projectsCollaborate with...