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People Services Generalist

7 months ago

Cirencester, United Kingdom St. James's Place Full time

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

**Location**: Cirencester Office

**Workplace Type**: Hybrid

**Employment Type**:Permanent

**Seniority**:Entry Level

Great opportunity to join our dedicated People Services team here at SJP. The team are central to the People Hub and support our specialist people teams to succeed and align with the wider business.

**What you’ll be doing**:
Within this interesting and varied role, you’ll help support the full employee lifecycle, from onboarding new starters, offboarding our leavers, processing job changes and time off (parental leave, secondments, flexible working requests, etc.) for all SJP employees, contractors and temporary workers.
- Recording and triaging all incoming queries and cases accurately prior to handing off to appropriate stakeholders, priortising in line with the team SLAs.
- Ensuring employee records are kept up-to-date and accurate.
- Supporting the review cycle for HR policies, including updates, circulating to SME’s and uploading to web.
- Production of references, including standard employment, mortgage and regulatory references within SLA’s.
- Provide data insights and respond to report requests as and when required, ensuring GDPR compliance.
- Support the quality improvement program ensuring process standards and compliance are in place e.g. data privacy, GDPR and RTW compliance.
- Helping with identifying areas of self service and assisting with creating knowledge articles for the business to use.

**Who we’re looking for**:
We’re seeking someone with experience of working in a People/HR function with centralised services, including a basic understanding of Payroll processes and procedures.
- Knowledge of end-to-end employee lifecycle processes.
- You’ll be systems savvy with the ability to work with People/HR systems used within the team (including U4, SharePoint, service now - full training provided).
- CIPD qualification welcomed.
- Intermediate knowledge of Microsoft Office suite, including Excel and Word.
- Experience of using a HR ERP system, such as workday or oracle desired but not essential.
- You’ll be highly organised with outstanding customer service skills.
- Experience of helping with the implementation of new HR systems is desirable.
- Awareness of GDPR and compliance within the people function.

**What's in it for you?**
- Private Medical - up to family cover paid for by Company
- via BUPA. No excess for claims.*
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
- Non-Contributory Pension - 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave - 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
- Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)

**Flexible Working**
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation

**What's next?**

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

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