Customer Service Advisor
3 months ago
**Customer Service Advisor - Repair Centre**
**Salary of £28,750 per annum**
45 hours per week
Location: Cirencester GL7
**Benefits**
- Excellent salary
- 28 days annual leave (Inclusive bank holidays)
- Workplace pension scheme
- Free Training and Development Academy
- Employee long service rewards (Inc. additional holiday)
- Free uniform (and PPE)
- Life insurance
**About the role**
As Customer Service Advisor you will
- Act as the public face of the business.
- Providing a ‘meet and greet’ service
- Schedule repair bookings
- Guide customers through our repair claim process
- Update repair management systems
- Process insurance claims excess payments
- Answer telephone enquiries from customers who have been involved in an accident
This position requires initiative, attention to detail and an ability to deliver great customer experiences in a fast-paced environment.
**What we look for**
- A team player who can work with mínimal supervision
- Ability to multi-task, plan and organise effectively
- Effective communication with customers and colleagues
- Good IT skills including all Microsoft office packages
- Ability to adopt upselling skills
- Someone who can make customers smile
- 3 years customer service experience
- Full UK Driving licence
**About you**
Experienced in customer service with an outgoing positive personality. You will be confident when dealing with people at all levels, committed to excellence with an eye for detail. You will have a passion for delivering the highest levels of customer service and seeking a role where you can make a difference and constantly learn new things.
**About us**
Motofix is a leading vehicle body repair provider with eight specialist service delivery centres in the South and Southwest of England. We’re approved by some of the world’s premium brands like Mercedes Benz, Audi, BMW and Jaguar Land Rover and all sites are BSI Kitemark accredited. Our vision is to be the benchmark for automotive body repair recognised for the quality of our business and customer experiences. As a member of our team, you will be provided with up-to-date training, work with cutting-edge technology and gain access to exciting career opportunities.
**What next**
Contact our talent team who will be in touch within 5 working days
Please check out our website for our privacy and covid-19 welfare policies
Pay: £28,750.00 per year
**Benefits**:
- Additional leave
- Company pension
- Free parking
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Customer service: 3 years (required)
Work Location: In person
Reference ID: CSA - CIRE
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