Unified Communications and Contact Centre Project Manager

Key ResponsibilitiesResolve incidents and service requests within agreed SLAs. Manage change and problem management processes. Lead telephony and unified communication projects, upgrades, and migrations. Establish strong relationships with internal and external customers. Create technical documentation and end-user guides. Learn new technologies and...

Job Title: Enterprise Telephony AnalystWe are currently seeking an experienced Telephony and Unified Communications Analyst to join our team at Hays Technology. The successful candidate will be responsible for ensuring the smooth operation of our Avaya Aura solution, which supports 3,500 unified communications users and 200 concurrent contact centre agents...

Job OverviewA high availability Avaya Aura solution is the core of our enterprise communications platform, providing a full unified communications and contact centre solution utilising SIP architecture. This 24/7 platform supports 3,500 unified communications users and 200 concurrent contact centre agents across multiple locations.Main ResponsibilitiesEnsure...

Job Description:Our client operates a high availability Avaya Aura solution, the core enterprise communications platform supporting a full unified communications and contact centre solution utilizing SIP architecture. This platform operates on a 24/7 basis to underpin services to the public, supporting 3,500 unified communications users and 200 concurrent...

About the RoleHays Technology is seeking a skilled Senior Unified Communications Specialist to lead our Avaya Aura solution and unified communications platform. As a key member of our team, you will ensure seamless operation and efficient support for 3,500 users and 200 concurrent contact centre agents.ResponsibilitiesIncident Management: Resolve incidents...

Hays Technology is seeking an Avaya Unified Communications Specialist to lead our high availability Avaya Aura solution. This role will be responsible for ensuring all incidents and service requests are resolved/completed within agreed SLAs, passing to appropriate teams or third-party suppliers if necessary.This specialist position involves managing change...

Job Title: ICT Telephony Unified Comms Systems SpecialistHays Technology is seeking an experienced ICT Telephony Unified Comms Systems Specialist to lead our high availability Avaya Aura solution, a core enterprise communications platform supporting unified communications and contact centre solutions. This role will involve ensuring all incidents and service...

My client operates a high availability Avaya Aura solution, Avaya's core enterprise communications platform supporting a full unified communications and contact centre solution utilizing SIP architecture. This platform operates on a 24x7x365 basis to underpin services to the public, supporting 3,500 unified communications users and 200 concurrent contact...

My client operates a high availability Avaya Aura solution, Avaya's core enterprise communications platform supporting a full unified communications and contact centre solution utilizing SIP architecture. This platform operates on a 24x7x365 basis to underpin services to the public, supporting 3,500 unified communications users and 200 concurrent contact...

About the Role:This exciting job is part of a high-availability Avaya Aura solution, providing a full unified communications and contact centre solution. The successful candidate will lead telephony and unified communication projects, ensuring all incidents and service requests are resolved within agreed SLAs. Key responsibilities include managing change and...

Company InformationWe operate a cutting-edge Avaya Aura solution, supporting a full unified communications and contact centre solution utilising SIP architecture. This platform operates 24/7 to underpin services to the public.Job DescriptionAs an ICT Telephony Unified Communications Analyst, you will be responsible for ensuring all incidents and service...

Our client, based in **Belfast,** are seeking a **Contact Centre Agent** to join their team. **Pay Rate**: £10.72 Per Hour + Holiday Pay **Hours Per Week**: 20 - 37 **Working Hours**: Must be flexible to work between Monday to Friday 7am - 7pm, Saturday & Sunday 8am - 6pm **Job Type**: Full Time or Part Time, Temporary **Job Duties**: - Answer all...

We are looking for an IT Infrastructure Project Manager to join our team at Hays Technology. This role involves leading our high availability Avaya Aura solution, ensuring all incidents and service requests are resolved/completed within agreed SLAs, and managing change and problem management processes.The successful candidate will have experience with...

Job DescriptionAt Lloyds Banking Group Careers, we are seeking highly motivated and compassionate individuals to fill the role of Contact Centre Representative. This position involves interacting with customers through various channels, including phone, email, and social media.You will be responsible for resolving customer complaints and concerns, addressing...

Job DescriptionWe are looking for an EE Contact Centre Agent to join our team in Belfast. As a key member of our contact centre, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Join Our EE Contact Centre TeamWe are seeking a skilled EE Contact Centre Advisor to join our Billing Team in Belfast. As a key member of our team, you will work with customers to resolve account issues and provide exceptional service.Market Leading Pay: £23,504 (rising to £24,064 after 8 months)Range of Benefits: huge discounts on EE & BT products, online...

We're on the lookout for a skilled Contact Centre Expert to join our team in Belfast. As a Customer Service Advisor, you'll play a crucial role in ensuring the smooth delivery of customer care journeys, resolving queries promptly, and capturing customer data accurately.Your duties will include dealing with diverse customers, assessing claims, and supporting...

Lead ICT AnalystEstimated salary: 32,000 pounds per annum.A hybrid role with a city centre office location.The position involves incident management and service request management.The successful candidate will play a key role in telecoms infrastructure projects.About the RoleThis is an exciting opportunity to join a large public sector organisation's...

Hays Technology is seeking a Senior Technology Solutions Architect to lead our high availability Avaya Aura solution. This role will be responsible for ensuring all incidents and service requests are resolved/completed within agreed SLAs, passing to appropriate teams or third-party suppliers if necessary.This senior architect position involves managing...

Job Title: Community Centre Supervisor (Part-Time, Evenings) Location: Suffolk Community Centre, Belfast Hours Per Week: 19.30 Part Time, Evenings 18:00 - 22:00 **Job Summery**: As the Community Centre Supervisor (Part-Time, Evenings), your primary responsibility is to oversee access to the centre and its environs, handle inquiries, maintain cleanliness,...