IT Infrastructure Project Manager

11 hours ago


Belfast, United Kingdom CV-Library Full time

We are looking for an IT Infrastructure Project Manager to join our team at Hays Technology. This role involves leading our high availability Avaya Aura solution, ensuring all incidents and service requests are resolved/completed within agreed SLAs, and managing change and problem management processes.

The successful candidate will have experience with project management, including managing IT projects, upgrades, and migrations. You will also be responsible for establishing and maintaining strong working relationships with internal and external customers.

Key Responsibilities:

  • Ensure all incidents and service requests are resolved/completed within agreed SLAs
  • Manage change and problem management processes
  • Lead telephony and unified communication projects, upgrades, and migrations
  • Establish and maintain strong working relationships with internal and external customers

This is a hybrid role with 2 days from the office in Belfast. The estimated salary for this position is around £60,000 per annum, depending on experience.

Experience with IP Telephony Technology, including call routing, contact centre solutions, and reporting, is essential for this role. You should also have knowledge of Avaya products and setup, as well as supporting and troubleshooting LAN and WIFI networks.

The ideal candidate will also have experience with ITIL processes, including Incident Management, Service Request Management, Change Management, Problem Management, and Continual Service Improvement.



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