Project Coordinator

6 months ago

Belfast, United Kingdom Wellington IT Full time

Job Summary:
You will provide a key supporting role within the Professional Services team, working alongside project implementation consultants and interacting directly with customers to ensure project deliverables are met and that customers are satisfied with project delivery.

Job Description:
Role Location

Belfast

What does the Company do?

Wellington IT provides the most successful range of Credit Union software in Ireland, currently moving billions of euros each year and managing funds for more than 1 in 4 Irish people. Our Credit Union customers use our software to power every aspect of the financial services they offer their members, from savings and loans, mortgages and revolving credit, online banking, mobile apps, debit card services and ATMs.

Wellington IT is part of Volaris, an operating group of Constellation Software Inc, a large corporate business based in Canada. Volaris acquires businesses all over the world and holds them forever, strengthening them within the markets that they compete and enabling their growth - whether that growth comes through organic measures such as new initiatives and product development, day-to-day business, or through complementary acquisitions.

What is unique about the role/ Company?- You will get the opportunity to work in a close-knit team with lots of support and attention so the learning will be second to none- Our culture and environment are fun, down to earth and inclusive and every role is important so you can really make your mark- You’ll not only get the opportunity to make a key contribution to the way we run our business locally but you’ll also be able to navigate your future career within the wider Volaris Group globally - the best of both worlds we think- Perks? Where do we begin? Well, 35 days leave + your birthday off (because what is worth celebrating more than being born?), competitive base salary, healthcare provision, flexible working, wellbeing incentives, regular social events and a host of training and development opportunities. We also offer a comprehensive onboarding process including a Buddy Programme as well as access to experienced industry experts both locally and across the globe as part of the Volaris family - all with a view to helping you grow your career and perform at your best, both inside and outside of work

What will I be doing day to day?

In a nutshell - you will provide a key supporting role within the Professional Services team, working alongside project implementation consultants and interacting directly with customers to ensure project deliverables are met and that customers are satisfied with project delivery.

In a bit more detail you will be:
- Providing customer administration support including task scheduling confirmation, pre-requisites and post implementation follow-up- Scheduling of project tasks including ordering hardware and 3rd party software- Creation and distribution of regular team capacity reports-
- Ensuring timely filing of completed documents (customer sign off sheets) and tasks- Responding to queries from customers and internal teams regarding project delivery- Assisting project team members in task completion and prioritisation and highlighting issues to the professional services manager- Ensuring that project documentation/reports are up to date and stored in the appropriate location- Delivering to set KPIs and SLA- Travel very occasionally throughout the island of Ireland to attend project meetings and supporting other team members on project implementation tasks- Any other reasonable duties as required by Management

Who will I report to?

Professional Services Manager

What do I need to be eligible to apply?

You need:
- A Bachelor’s Degree in an IT or Business related discipline with strong academic results

OR- 1 years’ experience as project administrator / coordinator or similar role

AND;- A minimum of 1 years’ experience in a customer facing/focused role- Strong customer focus and client expectation management skills- Excellent written and verbal communication skills- Currently holds independent right to work in Ireland

It’s not a deal breaker but we would really like it if you also had:
- Knowledge of or experience with the Credit Union market- Good understanding of retail banking IT systems infrastructure- Professional project management qualifications- Full clean driving licence

How do I apply?

Wellington IT is an Equal Opportunities Employer

Worker Type:
Temporary (Fixed Term)

We reserve the right to enhance the criteria as necessary to facilitate the shortlisting process

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