Avaya Unified Communications Specialist
3 days ago
Hays Technology is seeking an Avaya Unified Communications Specialist to lead our high availability Avaya Aura solution. This role will be responsible for ensuring all incidents and service requests are resolved/completed within agreed SLAs, passing to appropriate teams or third-party suppliers if necessary.
This specialist position involves managing change and problem management processes, leading telephony and unified communication projects, upgrades, and migrations. You will also establish and maintain strong working relationships with internal and external customers.
Key Responsibilities:
- Ensure all incidents and service requests are resolved/completed within agreed SLAs
- Manage change and problem management processes
- Lead telephony and unified communication projects, upgrades, and migrations
- Establish and maintain strong working relationships with internal and external customers
This is a hybrid role with 2 days from the office in Belfast. The estimated salary for this position is around £58,000 per annum, depending on experience.
This role requires experience with IP Telephony Technology, including call routing, contact centre solutions, and reporting. You should also have knowledge of Avaya products and setup, as well as supporting and troubleshooting LAN and WIFI networks.
The ideal candidate will also have experience with ITIL processes, including Incident Management, Service Request Management, Change Management, Problem Management, and Continual Service Improvement.
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