Current jobs related to Unified Comms and Contact Centre Expert - Belfast - HAYS Specialist Recruitment

  • ICT Telephony Unified Comms Systems Specialist

    2 weeks ago

    Belfast, United Kingdom Hays Technology Full time

    Job Title: ICT Telephony Unified Comms Systems SpecialistHays Technology is seeking an experienced ICT Telephony Unified Comms Systems Specialist to lead our high availability Avaya Aura solution, a core enterprise communications platform supporting unified communications and contact centre solutions. This role will involve ensuring all incidents and service...

  • Lead ICT Telephony Unified Comms Analyst

    1 month ago

    Belfast, United Kingdom CV-Library Full time

    My client operates a high availability Avaya Aura solution, Avaya's core enterprise communications platform supporting a full unified communications and contact centre solution utilizing SIP architecture. This platform operates on a 24x7x365 basis to underpin services to the public, supporting 3,500 unified communications users and 200 concurrent contact...

  • Lead ICT Telephony Unified Comms Analyst

    4 weeks ago

    Belfast, United Kingdom Hays Technology Full time

    My client operates a high availability Avaya Aura solution, Avaya's core enterprise communications platform supporting a full unified communications and contact centre solution utilizing SIP architecture. This platform operates on a 24x7x365 basis to underpin services to the public, supporting 3,500 unified communications users and 200 concurrent contact...

  • Avaya Unified Communications Expert

    3 weeks ago

    Belfast, United Kingdom Hays Technology Full time

    Job Title: Enterprise Telephony AnalystWe are currently seeking an experienced Telephony and Unified Communications Analyst to join our team at Hays Technology. The successful candidate will be responsible for ensuring the smooth operation of our Avaya Aura solution, which supports 3,500 unified communications users and 200 concurrent contact centre agents...

  • Unified Communications and Contact Centre Expert

    2 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    Key ResponsibilitiesResolve incidents and service requests within agreed SLAs. Manage change and problem management processes. Lead telephony and unified communication projects, upgrades, and migrations. Establish strong relationships with internal and external customers. Create technical documentation and end-user guides. Learn new technologies and...

  • Contact Centre Expert

    1 month ago

    Belfast, United Kingdom Adecco UK Limited Full time

    We're on the lookout for a skilled Contact Centre Expert to join our team in Belfast. As a Customer Service Advisor, you'll play a crucial role in ensuring the smooth delivery of customer care journeys, resolving queries promptly, and capturing customer data accurately.Your duties will include dealing with diverse customers, assessing claims, and supporting...

  • ICT Telephony Unified Communications Specialist

    2 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    Job OverviewA high availability Avaya Aura solution is the core of our enterprise communications platform, providing a full unified communications and contact centre solution utilising SIP architecture. This 24/7 platform supports 3,500 unified communications users and 200 concurrent contact centre agents across multiple locations.Main ResponsibilitiesEnsure...

  • ICT Telephony Unified Communications Specialist

    2 weeks ago

    Belfast, United Kingdom Hays Technology Full time

    Job Description:Our client operates a high availability Avaya Aura solution, the core enterprise communications platform supporting a full unified communications and contact centre solution utilizing SIP architecture. This platform operates on a 24/7 basis to underpin services to the public, supporting 3,500 unified communications users and 200 concurrent...

  • Senior Unified Communications Specialist

    18 hours ago

    Belfast, United Kingdom Hays Technology Full time

    About the RoleHays Technology is seeking a skilled Senior Unified Communications Specialist to lead our Avaya Aura solution and unified communications platform. As a key member of our team, you will ensure seamless operation and efficient support for 3,500 users and 200 concurrent contact centre agents.ResponsibilitiesIncident Management: Resolve incidents...

  • Avaya Unified Communications Specialist

    2 weeks ago

    Belfast, United Kingdom CV-Library Full time

    Hays Technology is seeking an Avaya Unified Communications Specialist to lead our high availability Avaya Aura solution. This role will be responsible for ensuring all incidents and service requests are resolved/completed within agreed SLAs, passing to appropriate teams or third-party suppliers if necessary.This specialist position involves managing change...

  • Contact Centre Agent

    7 months ago

    Belfast, United Kingdom Industrial Temps Full time

    Our client, based in **Belfast,** are seeking a **Contact Centre Agent** to join their team. **Pay Rate**: £10.72 Per Hour + Holiday Pay **Hours Per Week**: 20 - 37 **Working Hours**: Must be flexible to work between Monday to Friday 7am - 7pm, Saturday & Sunday 8am - 6pm **Job Type**: Full Time or Part Time, Temporary **Job Duties**: - Answer all...

  • EE Contact Centre Agent

    1 week ago

    Belfast, United Kingdom BT Full time

    Job DescriptionWe are looking for an EE Contact Centre Agent to join our team in Belfast. As a key member of our contact centre, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

  • EE Contact Centre Advisor

    1 week ago

    Belfast, United Kingdom BT Full time

    Join Our EE Contact Centre TeamWe are seeking a skilled EE Contact Centre Advisor to join our Billing Team in Belfast. As a key member of our team, you will work with customers to resolve account issues and provide exceptional service.Market Leading Pay: £23,504 (rising to £24,064 after 8 months)Range of Benefits: huge discounts on EE & BT products, online...

  • Contact Centre Representative

    2 weeks ago

    Belfast, United Kingdom Lloyds Banking Group Careers Full time

    Job DescriptionAt Lloyds Banking Group Careers, we are seeking highly motivated and compassionate individuals to fill the role of Contact Centre Representative. This position involves interacting with customers through various channels, including phone, email, and social media.You will be responsible for resolving customer complaints and concerns, addressing...

  • Unified Communications and Contact Centre Project Manager

    2 weeks ago

    Belfast, United Kingdom Hays Technology Full time

    In this role, you will be responsible for ensuring the smooth operation of our Avaya Aura solution. You will work closely with internal teams and external suppliers to resolve incidents and manage change and problem management processes. To succeed in this role, you will need experience with IP telephony technology, Avaya products, and ITIL processes....

  • Avaya Aura Solutions Manager

    2 weeks ago

    Belfast, United Kingdom HAYS Specialist Recruitment Full time

    Company InformationWe operate a cutting-edge Avaya Aura solution, supporting a full unified communications and contact centre solution utilising SIP architecture. This platform operates 24/7 to underpin services to the public.Job DescriptionAs an ICT Telephony Unified Communications Analyst, you will be responsible for ensuring all incidents and service...

  • Fujitsu Data Centre Support Expert

    4 weeks ago

    Belfast, United Kingdom Fujitsu Full time

    Fujitsu Data Centre Support RoleWe are looking for a motivated individual to fill the position of Fujitsu Data Centre Support Expert, working closely with other Data Centre teams and Fujitsu Business units to safeguard customer services and maintain Data Centre installation standards.

  • ICT Project Manager

    1 month ago

    Belfast, United Kingdom VanRath Full time

    Lead ICT AnalystEstimated salary: 32,000 pounds per annum.A hybrid role with a city centre office location.The position involves incident management and service request management.The successful candidate will play a key role in telecoms infrastructure projects.About the RoleThis is an exciting opportunity to join a large public sector organisation's...

  • Enterprise Communications Analyst Lead

    2 weeks ago

    Belfast, United Kingdom Hays Technology Full time

    About the Role:This exciting job is part of a high-availability Avaya Aura solution, providing a full unified communications and contact centre solution. The successful candidate will lead telephony and unified communication projects, ensuring all incidents and service requests are resolved within agreed SLAs. Key responsibilities include managing change and...

  • Destination Expert

    1 week ago

    Belfast, United Kingdom Belfast Visitor Centre (Visit Belfast) Full time

    Job Description: Destination ExpertBelfast Visitor Centre (Visit Belfast) is recruiting a Destination Expert to deliver exceptional customer service and promote our city's attractions. As a key member of our team, you will provide expert advice on tourist destinations, transportation, and local events.Key Responsibilities:Offer guidance on tourist hotspots...

Unified Comms and Contact Centre Expert

1 month ago

Belfast, United Kingdom HAYS Specialist Recruitment Full time
About the Job:

We are seeking an experienced ICT Unified Communications Specialist to join our team as a Lead ICT Telephony Unified Comms Analyst. This role involves leading telephony and unified communication projects, upgrades, and migrations, while establishing and maintaining strong working relationships with internal and external customers.


Responsibilities:
  • Ensure all incidents and service requests are resolved within agreed SLAs
  • Manage change and problem management processes
  • Lead telephony and unified communication projects, upgrades, and migrations

Requirements:
  • Experience with IP Telephony Technology, including call routing, contact centre solutions, and reporting
  • Managing IT projects, upgrades, and migrations
  • Knowledge of Avaya products and setup

Estimated Salary:

£55,000 - £70,000 per annum