ICT Project Manager
1 month ago
Lead ICT Analyst
- Estimated salary: 32,000 pounds per annum.
- A hybrid role with a city centre office location.
- The position involves incident management and service request management.
- The successful candidate will play a key role in telecoms infrastructure projects.
About the Role
This is an exciting opportunity to join a large public sector organisation's Telephony and Comms team as a Lead ICT Analyst.
Your Responsibilities
- To ensure all incidents and service requests are resolved within agreed SLAs.
- Change management and problem management.
- Play a lead role in telecoms and unified communication projects.
- Establish good working relationships with customers.
- Create technical documentation and guides.
Required Skills and Qualifications
- Over one year of experience in IT support within an IT telephony environment.
- IT degree or similar qualification.
- Leadership qualities and strong incident management skills.
- Strong knowledge of ITIL framework.
Benefits
This role offers a competitive salary and opportunities for professional development.
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