Senior ICT Project Manager
2 weeks ago
About the Role:
We are seeking a highly skilled and motivated Lead ICT Analyst to join our Telephony and Comms team.
This is a hybrid role with a flexible work arrangement, offering a great work-life balance. You will have the opportunity to work on various IT projects, gain exposure to new IT systems, and contribute to project support/management.
Your Key Responsibilities:
- Incident Management: Ensure all incidents and service requests are resolved/completed within agreed SLAs.
- Change Management and Problem Management: Play a lead role in telephony and unified communication projects, upgrades, and migrations.
- Project Support: Establish and maintain good relationships with internal and external customers, create technical documentation, and develop end-user guides.
- IT Support: Provide proactive and reactive IT support to resolve technical issues efficiently.
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