Avaya Unified Communications Expert

1 week ago


Belfast, United Kingdom Hays Technology Full time
Job Title: Enterprise Telephony Analyst

We are currently seeking an experienced Telephony and Unified Communications Analyst to join our team at Hays Technology. The successful candidate will be responsible for ensuring the smooth operation of our Avaya Aura solution, which supports 3,500 unified communications users and 200 concurrent contact centre agents across 6 locations.

Responsibilities:
• Ensure all incidents and service requests are resolved within agreed SLAs
• Manage change and problem management processes
• Lead telephony and unified communication projects, upgrades, and migrations
• Establish and maintain strong working relationships with internal and external customers

The ideal candidate will have a strong background in IP Telephony Technology, including call routing, contact centre solutions, and reporting. You will also have a solid understanding of ITIL processes and Avaya products. This role offers a competitive salary of £55,000 - £65,000 per annum, depending on experience, plus benefits.

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