Telecommunications Analyst

1 month ago


Belfast, United Kingdom Apple Recruitment Full time
Job Description:
An IT Telephony and Communications specialist is required to work with our client, Northern Ireland Housing Executive (NIHE), on a temporary basis. The successful candidate will be responsible for resolving incidents and service requests within agreed SLAs, collaborating with internal and external teams, and providing technical documentation.

Key Responsibilities:
- Ensure timely resolution of incidents and service requests
- Collaborate with internal and external teams to resolve complex issues
- Develop and maintain technical documentation

Requirements:
- 1-3 years of experience in a technical background with a proven track record
- Experience with IP Telephony Technology, including call routing, contact centre solutions, and reporting
- Knowledge of Avaya products and setup
- Experience supporting and troubleshooting LAN and WIFI networks
- Familiarity with ITIL processes, including incident management, service request management, change management, problem management, and continual service improvement
- Excellent communication and problem-solving skills

Benefits:
- Competitive hourly rate: £17.12
- 37 hours per week, Monday to Friday, 9am-5pm
- 3-month contract with the possibility of extension
- Opportunity to work with a reputable client and gain industry experience