Avaya Aura Solutions Manager
2 weeks ago
We operate a cutting-edge Avaya Aura solution, supporting a full unified communications and contact centre solution utilising SIP architecture. This platform operates 24/7 to underpin services to the public.
Job Description
As an ICT Telephony Unified Communications Analyst, you will be responsible for ensuring all incidents and service requests are resolved within agreed SLAs. You will manage change and problem management processes, lead telephony and unified communication projects, upgrades, and migrations, and establish strong relationships with internal and external customers.
Required Skills
IP Telephony Technology, call routing, contact centre solutions, reporting, managing IT projects, upgrades, and migrations, knowledge of Avaya products and setup, supporting and troubleshooting LAN and WIFI networks, experience with ITIL processes including Incident Management, Service Request Management, Change Management, Problem Management, and Continual Service Improvement.
Benefits and Salary
The salary for this role is estimated to be around £45,000 per annum, and there is a possibility of extension beyond the initial 4-month period. The role also offers a hybrid working arrangement with 2 days from home in Belfast.
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