Enterprise Communications Analyst Lead

3 weeks ago


Belfast, United Kingdom Hays Technology Full time
About the Role:
This exciting job is part of a high-availability Avaya Aura solution, providing a full unified communications and contact centre solution. The successful candidate will lead telephony and unified communication projects, ensuring all incidents and service requests are resolved within agreed SLAs. Key responsibilities include managing change and problem management processes, establishing strong working relationships with internal and external customers, and creating technical documentation.

What We're Looking For:
- Strong experience with IP Telephony Technology, including call routing, contact centre solutions, and reporting.
- Proven ability to manage IT projects, upgrades, and migrations.
- Knowledge of Avaya products and setup.
- Excellent networking skills, with experience in troubleshooting LAN and WIFI networks.
- ITIL processes expertise, including Incident Management, Service Request Management, Change Management, Problem Management, and Continual Service Improvement.

The estimated annual salary for this role is around £55,000, considering the demanding nature of the position and the required qualifications. Please do not hesitate to contact us if you would like more information about this fantastic opportunity.

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