Senior ICT Unified Communications Specialist

1 month ago


Belfast, United Kingdom HAYS Specialist Recruitment Full time
Job Title:Lead ICT Telephony Unified Comms Analyst

About the Role:

This is an exciting opportunity to work with a high availability Avaya Aura solution, supporting 3,500 unified communications users and 200 concurrent contact centre agents across 6 locations. As the Lead ICT Telephony Unified Comms Analyst, you will be responsible for ensuring all incidents and service requests are resolved within agreed SLAs.


Key Responsibilities:
  • Manage change and problem management processes
  • Lead telephony and unified communication projects, upgrades, and migrations
  • Establish and maintain strong working relationships with internal and external customers
  • Create, edit, and develop technical documentation and end-user guides

Salary:

An estimated salary for this role is £45,000 - £60,000 per annum, depending on experience.


Benefits:
  • Work from home (2 days)
  • Hybrid role


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