Senior ICT Unified Communications Specialist
1 month ago
About the Role:
This is an exciting opportunity to work with a high availability Avaya Aura solution, supporting 3,500 unified communications users and 200 concurrent contact centre agents across 6 locations. As the Lead ICT Telephony Unified Comms Analyst, you will be responsible for ensuring all incidents and service requests are resolved within agreed SLAs.
Key Responsibilities:
- Manage change and problem management processes
- Lead telephony and unified communication projects, upgrades, and migrations
- Establish and maintain strong working relationships with internal and external customers
- Create, edit, and develop technical documentation and end-user guides
Salary:
An estimated salary for this role is £45,000 - £60,000 per annum, depending on experience.
Benefits:
- Work from home (2 days)
- Hybrid role
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Belfast, United Kingdom Hays Technology Full timeJob Title: ICT Telephony Unified Comms Systems SpecialistHays Technology is seeking an experienced ICT Telephony Unified Comms Systems Specialist to lead our high availability Avaya Aura solution, a core enterprise communications platform supporting unified communications and contact centre solutions. This role will involve ensuring all incidents and service...
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