ICT Telephony Unified Comms Systems Specialist

1 day ago


Belfast, United Kingdom Hays Technology Full time
Job Title: ICT Telephony Unified Comms Systems Specialist

Hays Technology is seeking an experienced ICT Telephony Unified Comms Systems Specialist to lead our high availability Avaya Aura solution, a core enterprise communications platform supporting unified communications and contact centre solutions. This role will involve ensuring all incidents and service requests are resolved/completed within agreed SLAs, managing change and problem management processes, leading telephony and unified communication projects, and establishing strong working relationships with internal and external customers.

We estimate the annual salary for this role to be around £60,000 - £80,000 based on industry standards and the location of Hays Technology.

Key Responsibilities:
  • Ensure all incidents and service requests are resolved/completed within agreed SLAs.
  • Manage change and problem management processes.
  • Lead telephony and unified communication projects, upgrades, and migrations.
  • Establish and maintain strong working relationships with internal and external customers.

Required Skills and Qualifications:
  • Experience with IP Telephony Technology including call routing, contact centre solutions, and reporting.
  • Managing IT projects, upgrades, and migrations.
  • Knowledge of Avaya products and setup.
  • Supporting and troubleshooting LAN and WIFI networks.
  • Experience with ITIL processes including Incident Management, Service Request Management, Change Management, Problem Management, and Continual Service Improvement.


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