ICT Systems Manager
3 hours ago
Our client, a leading public sector organisation in Northern Ireland, is seeking a highly skilled ICT Systems Manager to join their Telephony and Comms team. As a key member of the team, you will be responsible for ensuring the smooth operation of their IP Telephony infrastructure and delivering excellent customer service.
About the Role- Lead and manage the resolution of incidents and service requests within agreed Service Level Agreements (SLAs)
- Play a key role in the planning and delivery of telephony and unified communications projects, upgrades, and migrations
- Develop and maintain strong working relationships with internal and external customers
In this dynamic role, you will have the opportunity to work on exciting IT projects, gain exposure to new technologies, and develop your skills as a leader and a team player. If you are passionate about delivering exceptional customer service and have a strong background in IT support, we encourage you to apply.
Requirements- Over 1 year of experience in IT support within an IT telephony environment
- IT degree or similar qualification
- Strong leadership qualities and a willingness to learn and develop
- ITIL certification desirable
We offer a competitive salary of £32,000 per annum, plus a range of benefits including pension scheme, holidays, and opportunities for career development.
Benefits- Work from home options available
- Pension scheme
- Holidays
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