Contact Centre Representative

3 weeks ago


Belfast, United Kingdom Lloyds Banking Group Careers Full time

Job Description

At Lloyds Banking Group Careers, we are seeking highly motivated and compassionate individuals to fill the role of Contact Centre Representative. This position involves interacting with customers through various channels, including phone, email, and social media.

You will be responsible for resolving customer complaints and concerns, addressing their needs, and ensuring that they receive the best possible service. Your ability to listen actively, understand their requirements, and provide solutions will be crucial in this role.

The estimated salary for this position is £28,000 - £32,000 per annum, based on location and experience.

Key Skills and Qualifications:

  • Strong verbal and written communication skills
  • Ability to work independently and as part of a team
  • Basic computer skills and knowledge of software applications
  • Empathy and understanding of customer needs

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