Call Centre Representative

6 months ago


Belfast, United Kingdom Switch Advisor Ltd Full time

We are currently seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products/services.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services, take orders, and process returns or exchanges
- Utilize phone etiquette skills to ensure positive customer interactions
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate
- Handle customer complaints or concerns with empathy and problem-solving skills
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer data to identify trends or areas for improvement in customer service

**Requirements**:

- Excellent phone etiquette and communication skills in English
- Proficiency in data entry and computer skills
- Ability to upsell products or services effectively
- Strong analytical skills to analyze customer data and identify trends
- Ability to work well in a fast-paced call center environment

**Job Types**: Full-time, Permanent

**Salary**: From £23,628.19 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Belfast (preferred)

Work Location: In person



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