Call Centre Advisor
3 months ago
We are a dynamic and growing company dedicated to providing exceptional customer service. We pride ourselves on creating a positive and collaborative work environment where our employees can thrive. As we expand our team, we are seeking motivated individuals to join us as Call Centre Advisors.
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services to customers
- Upsell products and services when appropriate
- Handle customer complaints or concerns with patience and empathy
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate solutions
- Follow communication scripts to ensure consistent and effective customer interactions
**Experience**:
- Previous experience in a call center or customer service role is preferred
- Excellent phone etiquette and strong communication skills in English
- Ability to communicate effectively to all customers
- Proficient in data entry and able to navigate computer systems with ease
**Job Types**: Full-time, Permanent
**Salary**: From £25,637.52 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Belfast (preferred)
Work Location: In person
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