Inbound Call Centre Operator

7 months ago


Belfast, United Kingdom Switch Advisor Ltd Full time

**About us**

Switch Advisor Ltd is a small business in Belfast. We are innovative, supportive and collaborative.

Our work environment includes:

- Modern office setting
- Growth opportunities
- Wellness programmes
- International workforce

**Position**:Call Centre Operative (Inbound)

will be expected to be adaptive, resourceful, and willing to learn as they go along.

**Essential Job Functions**:

- Respond to customer inquiries in a timely manner.
- Identify and escalate issues to the appropriate person as soon as possible.
- Ensure that all paperwork for new sales are completed accurately.
- Manage all incoming calls in a professional manner at all times.
- Maintain an accurate and up-to-date record of customer inquiries within the company CRM System.

**Requirements**:

- Being able to cope with varying call volumes and pressures
- To handle and resolve difficult customers and achieve a positive outcome whilst remaining professional
- To be able to follow a script and call flow accurately
- Ability to work in a team environment - ensure all calls are answered in a timely manner, call queues to be kept at mínimal.

**Salary**: £20,819.00-£22,312.00 per year

**Benefits**:

- Canteen
- Company events
- Employee mentoring programme
- Free or subsidised travel
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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