Call Centre Agent

5 months ago


Belfast, United Kingdom DEILLIORXZY Full time

**Job Description: Call Center Agent**

**Location**: Belfast

**About DEILLIORXZY**: DEILLIORXZY is a dynamic and innovative company based in Belfast, dedicated to delivering exceptional customer experiences. We are seeking a motivated and customer-focused Call Center Agent to join our team and contribute to our high standards of customer service.

**Responsibilities**:

- Handle inbound and outbound calls professionally and efficiently.
- Respond to customer inquiries and resolve issues promptly and courteously.
- Provide detailed information about our products/services to customers.
- Document all customer interactions and maintain accurate records in the CRM system.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Collaborate with other departments to address customer needs and enhance the overall customer experience.
- Meet and exceed performance targets, including call handling time and customer satisfaction ratings.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Identify and escalate complex issues to the appropriate departments for resolution.
- Maintain a positive and professional demeanor at all times.

**Requirements**:

- Proven experience as a Call Center Agent or in a similar customer service role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a customer-focused attitude.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and CRM software.
- High attention to detail and accuracy.
- Empathetic and patient demeanor with a positive attitude.
- Ability to work flexible hours, including evenings and weekends.

**How to Apply**: If you are passionate about delivering outstanding customer service and enjoy working in a dynamic environment, we invite you to submit your CV for consideration. Join us at DEILLIORXZY and help us provide exceptional support to our valued customers.

**Job Types**: Full-time, Permanent

Pay: £13.00-£14.50 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person


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