Call Centre Representative

6 months ago


Belfast, United Kingdom CHANNELS CONSULTING LTD Full time

We are currently seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products/services.

**Duties**:

- Answering incoming calls and assisting customers with their inquiries or concerns
- Providing excellent customer service and resolving customer issues in a professional and timely manner
- Gathering and documenting customer information accurately
- Performing data entry tasks to update customer records and maintain database integrity
- Upselling products or services to customers when appropriate

**Experience**:

- Previous experience in a call center or customer service role is preferred
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems

**Job Types**: Full-time, Permanent

**Salary**: From £25,622.91 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Belfast (preferred)

Work Location: In person



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