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Call Centre Operator
2 months ago
Title: Call Centre Agent
Location: Belfast
**Salary**: Competitive
We are looking for enthusiastic and customer-focused individuals to join our call center team in Belfast. As a call center agent, you will be responsible for answering customer inquiries, resolving complaints, and providing excellent customer service.
Key Responsibilities:
- Answering incoming calls from customers and providing support
- Resolving customer complaints in a timely and professional manner
- Providing product and service information to customers
- Following up with customers to ensure their needs are met
- Maintaining customer records by updating account information
**Requirements**:
- Excellent communication and interpersonal skills
- Customer service-oriented with a positive attitude
- Ability to work well in a team environment
- Strong problem-solving skills
- Ability to work in a fast-paced environment
- Flexibility to work on rotating shifts and weekends
- High school diploma or equivalent
Experience in a call center or customer service environment is preferred but not required.
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Company events
- Financial planning services
- Flexitime
- Free or subsidised travel
- Free parking
- On-site parking
- Transport links
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Flextime
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