Call Centre Agent
5 months ago
**About us**
Emson Creative London is a small business in Belfast. We are professional, customer-centric and rewarding.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Wellness programmes
- Regular social events
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries.
- Identify customer needs and provide appropriate solutions.
- Provide accurate information about products and services.
- Follow up with customers to ensure their satisfaction.
- Document customer interactions in the customer service database.
- Maintain a professional attitude at all times.
Skills needed for this call centre customer service role role:
- A good communicator - Have the ability to challenge customers - Have persuasion skills - Able to objection handle - Able to work as part of a team - Friendly, polite and helpful - Confident and tactful
**Salary**: £22,819.00-£23,312.00 per year
**Benefits**:
- Company events
- Employee mentoring programme
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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