Call Centre Agent

1 month ago


Belfast, United Kingdom Emson Creative London Full time

**About us**

Emson Creative London is a small business in Belfast. We are professional, customer-centric and rewarding.

Our work environment includes:

- Modern office setting
- Growth opportunities
- Wellness programmes
- Regular social events

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries.
- Identify customer needs and provide appropriate solutions.
- Provide accurate information about products and services.
- Follow up with customers to ensure their satisfaction.
- Document customer interactions in the customer service database.
- Maintain a professional attitude at all times.

Skills needed for this call centre customer service role role:

- A good communicator - Have the ability to challenge customers - Have persuasion skills - Able to objection handle - Able to work as part of a team - Friendly, polite and helpful - Confident and tactful

**Salary**: £22,819.00-£23,312.00 per year

**Benefits**:

- Company events
- Employee mentoring programme
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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