Call Centre Representative

7 months ago


Belfast, United Kingdom Relay Group Limited Full time

We are currently seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products/services

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services, answer questions, and resolve customer complaints
- Upsell products and services to maximize sales opportunities
- Perform data entry and maintain accurate customer records
- Follow call center scripts and guidelines to ensure consistency and quality of customer interactions
- Escalate complex or unresolved issues to appropriate departments for further resolution
- Maintain a high level of phone etiquette and professionalism at all times

**Qualifications**:

- Strong communication skills, both verbal and written, with the ability to effectively interact with customers
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette with the ability to handle high call volumes
- Proficient in data entry and computer skills
- Ability to multitask, prioritize, and manage time effectively

**Job Types**: Full-time, Permanent

**Salary**: From £23,643.82 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Belfast (preferred)

Work Location: In person



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