Mobility Centre Administrator

3 months ago


Belfast, United Kingdom Disability Action NI Full time

Key Duties and Responsibilities: The key duties and major responsibilities of the Mobility Centre Administrator will include but not limited to:
2. Carry out calls handling inbound and outbound, follow up and maintain appropriate records of contacts and relevant statistics and reporting on behalf of mobility centre staff and manager.

3. Create, maintain and update the mobility centre filing and recording systems, including relevant company and shared systems, to safeguard sensitive information.

4. Proof reading of assessment reports and complete daily work sheets for assessors and instructors as required.

5. Create, issue and record appointment letters, to assist the smooth running of the centre and support achievement of KPIs, targets and quality standards.

5. Actively contribute ideas for workflow streamlining and ongoing service and mobility centre improvements through annual self-evaluation and quality and compliance cycles in place.

6. Support the co-ordination of necessary resources and supplies for the mobility centre operations as required.

7. Record day-to-day activities accurately on DA standardised systems, processes, paperwork, and shared platforms as directed by the Mobility Centre Manager and wider DA management teams.

8. Actively participate in regular reviews of own activities, to identify knowledge and skills gaps and development opportunities to grow professional skills and impact.

9. Adhere to agreed corporate quality standards and best practice.

10. Undertake any other duties as may be required from time to time by Disability Action in line with the status of the post.

**Essential Post Holder Requirements**

1 IT skills and experience in the use of Microsoft Office 365, Windows OS and Android OS, to enable effective working whether office based or offsite.

2 Ability to effectively plan own workload to achieve role and unit KPIs and targets, to meet service, funder and organisational aims and objectives and quality standards.

3 Demonstrable communication skills across multiple methods, in addition to the need for accuracy, attention to detail, problem solving and completing timely actions to meet unit deadlines.

5 Relatable customer service experience and the ability to build and maintain effective working on own initiative and as part of a team.

**DESIRABLE REQUIREMENTS**

6 Experience of working with people with disabilities, long-term health conditions or illnesses, or who are d/Deaf, or are neurodiverse and have communication or information processing differences.

**Job Type**: Part-time

Expected hours: 22.5 per week

**Benefits**:

- Cycle to work scheme
- Enhanced maternity leave
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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