Innovation Centre Coordinator

2 days ago

Belfast, United Kingdom Oxford Innovation Space Full time
Job Title: Innovation Centre Coordinator

Oxford Innovation Space has multiple Innovation Centres across the UK, providing flexible office and laboratory space and business support services to companies. We're looking for a highly skilled and organised Innovation Centre Coordinator to join our team. As a key member of the Centre management team, you will play a crucial role in ensuring our customers have the best experience in our Innovation Centres. Your primary responsibility will be to welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner. You will also be responsible for managing keys and passes (activation/ deactivation) for customers, handling all daily incoming and outgoing mail for customers, answering all incoming questions and requests via phone, email or at reception, booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed. You will also support the Centre Manager with event planning and hosting, monitor the meeting room agenda and act as a host for our coffee morning and external events, keep our social media feeds and pages up to date with all the latest news from OI, the centre customers and events we are hosting, engage and build relationships online, ensure the Innovation Factory website is up to date with all the latest news and views, maintain and monitor useful consumables and stationery so we never run out of toilet roll, paper, coffee and paperclips, record any chargeable ad hoc services customers or their guests need, support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting, maintain tidiness of the community areas in the centre, support customers with local area knowledge - restaurants, bars, events etc... and act as backup for the Assistant Centre Manager and Centre Manager for all kinds of administrative tasks. The salary for this position is estimated to be around £23,400 per annum.

About Us:
Oxford Innovation Space's Innovation Centres division operates a network of centres that provide flexible office and laboratory space and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage more than twenty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies.

What You'll Do:
  • Be the first and last point of contact for our customers and their guests
  • Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner
  • Responsible for opening the centre in the morning and closing the centre at the end of the day
  • Manage keys and passes (activation/ deactivation) for customers
  • Handle all daily incoming and outgoing mail for customers
  • Answer all incoming questions and requests via phone, email or at reception
  • Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
  • Support the Centre Manager with event planning and hosting
  • Monitor the meeting room agenda and act as a host for our coffee morning and external events
  • Keep our social media feeds and pages up to date with all the latest news from OI, the centre customers and events we are hosting, engage and build relationships online
  • Ensure the Innovation Factory website is up to date with all the latest news and views
  • Maintain and monitor useful consumables and stationery so we never run out of toilet roll, paper, coffee and paperclips
  • Record any chargeable ad hoc services customers or their guests need
  • Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting
  • Maintain tidiness of the community areas in the centre
  • Support customers with local area knowledge - restaurants, bars, events etc...
  • Act as backup for the Assistant Centre Manager and Centre Manager for all kinds of administrative tasks

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