Samsung Support Centre Front of House Customer

6 months ago

Belfast, United Kingdom Samsung Support Centre | Belfast Full time

**Company description**

Samsung Support Centre | Belfast

We are a Samsung Support Centre based in Northern Ireland. We are proud to be the only Samsung Support Centre in Belfast offering same day repair to walk-in customers. We repair all, in and out of warranty, Samsung Smart Phones, Tablets and Wearables with the fastest possible lead time.

**Job description**

Samsung Support Centre | Belfast

As we continue to grow, we are looking for an allrounder keen enthusiast Front of House Technician to work in our repair centre.

There is a full time position available, we are open from Monday to Saturday 9:30am - 6:00pm.

As a Front of House Sales, you will be responsible for the talking to customers, quoting repairs, testing, and diagnosis of electronic devices to an exacting standard. You will be working in the repair centre meeting level 1 standards for smartphones, tablets and wearables.

On offer is a competitive salary working with an innovative business where progression within the company is available and encouraged where desired.

In addition to your basic salary, overtime is available as well as the opportunity to earn a bonus based on performance.

**Purpose of the job**

Responsible for the dealing with customers at Front of House desk, testing, diagnosis and repair of a daily quota of electronic devices to an exacting standard.

**Duties and Responsibilities**

1. Repairs to include the replacement of mechanical components on electronic devices.

2. Able to use designated repair tools and follow strict guidelines on processes.

3. Must be able to hit strict KPI’s and TAT’s while maintaining a high quality standard.

4. Accurately record all work completed within internal systems using manual processes and scanning equipment.

5. Be responsible and take ownership for all devices allocated to you showing an understanding of customer and business needs.

6. Work with skill and care to reduce parts failure and therefore lower financial impact.

7. Feedback to your Team Leader any issues or delays resulting in bottlenecks which may affect customer SLA’s

8. Following best practice stock handling processes at all times and maintaining stock integrity.

9. Feedback to Team Leaders any issues or delays to work so they can be resolved and the customer’s expectation managed.

10. Respects business and Customer confidentiality.

11. General housekeeping in Repair Centre to ensure high standards are consistently maintained.

12. Must be flexible with overtime when and if required.

13. Contribute to a safe working environment and raise health and safety concerns in a timely manner.

14. Maintain a clean and organised work station at all times.

15. Speaking with customer on Front of House Desk.

16. Quote customers and guide with the repair process.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

**Key Skills**
- Familiar with make up and workings of android devices.
- Attention to detail.
- Developing constructive and cooperative working relationships with colleagues.
- Enjoys working in a deadline driven environment.
- Basic Microsoft Office Skills.

Work remotely
- No

Pay: £11.44-£11.75 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Flexitime
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Retail Sales: 1 year (required)

Work Location: In person

Reference ID: FOHTECH2

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