Front of House Operations Manager
4 days ago
We are seeking an experienced and skilled Front of House Operations Manager to join our team at Ramada by Wyndham Belfast. As a key member of our hospitality team, you will play a vital role in delivering exceptional customer experiences and driving business success.
About the RoleAs a Front of House Operations Manager, you will be responsible for overseeing the day-to-day operations of our front-of-house teams, ensuring that every guest has a memorable and enjoyable experience. You will lead by example, setting high standards and motivating your team to deliver exceptional service.
Key Responsibilities:
- Manage and supervise front-of-house staff, providing guidance and coaching to ensure excellent customer service
- Develop and implement strategies to improve operational efficiency and productivity
- Collaborate with other departments to ensure seamless communication and effective delivery of services
- Maintain high standards of cleanliness, presentation, and maintenance of the hotel's public areas
- Monitor and control expenses, managing budgets and resources effectively
To succeed in this role, you will need:
- Proven experience in a similar role or a relevant field, such as hospitality, customer service, or operations management
- Excellent leadership and communication skills, with the ability to motivate and inspire your team
- A strong focus on customer satisfaction and delivering exceptional experiences
- Ability to work under pressure, prioritizing tasks and managing multiple responsibilities effectively
- Basic knowledge of financial management and budgeting
We offer a competitive salary of £26,000 per annum, plus benefits and opportunities for career growth and development. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we would love to hear from you.
Join Our TeamAt Ramada by Wyndham Belfast, we value diversity and inclusion, and welcome applications from candidates who share our commitment to delivering outstanding customer experiences. Please submit your application, including your resume and a cover letter outlining your experience and qualifications for the role.
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