Call Centre Advisor

4 months ago


Belfast, United Kingdom Relay Group Limited Full time

As a Call Center Advisor you will be the first point of contact for our customers, providing outstanding assistance and resolving inquiries promptly. You'll utilize your excellent communication skills to ensure a positive customer experience and contribute to the success of our team.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Upsell products and services to customers when appropriate
- Analyze customer needs and recommend solutions or additional products/services
- Follow communication procedures, guidelines, and policies to ensure customer satisfaction
- Maintain a high level of knowledge about company products, services, promotions, and policies
- Handle customer complaints or concerns with empathy and patience

**Qualifications**:

- Excellent phone etiquette and strong communication skills
- Ability to multitask, prioritize, and manage time effectively
- Strong data entry skills with attention to detail and accuracy
- Previous experience in a call center or customer service role is preferred
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to work well independently as well as part of a team

**Job Types**: Full-time, Permanent

**Salary**: From £25,631.23 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Belfast (preferred)

Work Location: In person


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