Call Centre Advisor
4 months ago
As a Call Center Advisor you will be the first point of contact for our customers, providing outstanding assistance and resolving inquiries promptly. You'll utilize your excellent communication skills to ensure a positive customer experience and contribute to the success of our team.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Upsell products and services to customers when appropriate
- Analyze customer needs and recommend solutions or additional products/services
- Follow communication procedures, guidelines, and policies to ensure customer satisfaction
- Maintain a high level of knowledge about company products, services, promotions, and policies
- Handle customer complaints or concerns with empathy and patience
**Qualifications**:
- Excellent phone etiquette and strong communication skills
- Ability to multitask, prioritize, and manage time effectively
- Strong data entry skills with attention to detail and accuracy
- Previous experience in a call center or customer service role is preferred
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to work well independently as well as part of a team
**Job Types**: Full-time, Permanent
**Salary**: From £25,631.23 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Belfast (preferred)
Work Location: In person
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